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Temporary Desktop Support Engineer

Smartedgesolutions – Posted by Suresh Anywhere

Job Description

Desktop Support engineer@ Reigate, UK

Smartedge’s client is looking for Desktop Support engineer for Contract in Reigate, UK.

Candidate should be Experienced in migration of ~ 70 remote homeworker desktop PCs from Window 7 – 10.

Job Descriptions:

  • Solely manage the migration of ~ 70 remote homeworker desktop PCs from Window 7 – 10 to include imaging, testing, liaising with affected end users and delivery logistics.
  • Other responsibilities:
  • Diagnose and resolve a wide range of technical issues, focusing on end-user technologies and supporting platforms.
  • Provide excellent customer service and be a first point of call for IT support queries from internal staff. This could be via the service desk platform, phone, email, Skype, or face-to-face.
  • Administer the service desk and act upon requests for change and system access.
  • Work on allocated project work with IT and Business colleagues, ensuring the company’s platforms are fit for purpose.
  • Proactively monitor systems and take preventative measures to reduce system downtime along with providing possible trends from re-occurring incidents to senior team members.
  • Update the internal knowledgebase with both technical guides for colleagues, and system usage procedures to aid customers.
  • Work collaboratively with third party support services on diagnosing and troubleshooting issues.

General Responsibilities:

  • Adhere to all IT security policies and assistance in enforcing and monitoring of IT security policies.
  • Understand the requirements of the business and suggest appropriate technologies to help deliver business goals.
  • Perform as a member of the IT Infrastructure Team, working closely with other senior team members, and colleagues across the IT department in order to support all systems and technical processes.

 

 

Essential skills:

  • Strong 1st line technical help desk experience with proven track record of support.
  • Basic 2nd line technical support experience.
  • Excellent experience with Microsoft platforms with a focus on end-user technologies and client workstation support:
  • Windows 7 to 10 migration experience in a business environment.
  • Active Directory and Group Policy administration.
  • Administration of Windows shared folders, roaming, and redirected user profiles.
  • Knowledge of managing Apple iOS mobile devices in a business environment, using an MDM platform.
  • Knowledge of procedural best practice in a help desk environment.
  • Strong knowledge of Dell end-user business hardware.

Desirable knowledge, or willingness to learn:

  • Application deployment using SCCM or similar technologies.
  • Exposure to virtualised system management e.g. VMware, Hyper-V etc.
  • An understanding of networking and technologies, such as VPNs.
  • Working within a change control environment and/or financial institution.

Principal skills

  • Strong communication and customer service skillset is essential in order to effectively communicate to the business and understand their requirements and or issues.
  • Ability to self-manage and prioritise workload.
  • Proven analytical and problem-solving abilities.
  • Ability to make sound and logical judgments.
  • Strong interpersonal, written, and oral communication skills. Ability to perform general mathematical calculations.
  • Able to conduct research into issues and process failures as required.
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergencies.
  • Ability to present ideas in a user-friendly language.
  • Highly self-motivated.
  • Keen attention to detail.
  • Experience working in a team-oriented, collaborative environment.
  • Able and willing to work unsocial hours from time to time in order to provide the required service to our customers

Start Date: ASAP (notice period accepted for right candidate)

We have been asked to schedule the discussions this week, please share your updated CV and call for confidential chat.

Job Categories: IT. Job Types: Temporary.

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