Full-Time Accommodation Booking Assistant
Job Description
Accommodation Booking Assistant in Hotels Booking Department
Job Description:
POSITION TITLE: Accommodation Booking Assistant
REPORTS TO: Purchasing Manager
DAY by DAY SUPERVISION: Accommodation Administrator
Weekly working hours: Full time
POSITION SUMMARY:
Under the supervision of Accommodation Administrator, the Accommodation Booking Assistant ensures groups reservations and accommodation in HB department through prompt,
effective and proper reservations service to achieve maximum rooms availability/revenue on assigned destinations.
Accommodation Booking Assistant DUTIES AND RESPONSIBILITIES:
- Having knowledge of entire Reservation Procedures and System according to company’s and standards
- Responsible for groups accommodations and reservations under Accommodation Administrator’s supervision
- Handling of correspondence with AMs and After sales staffs
- Review of reservations booked
- Review RL and general arrival procedures
- Responsible for given destinations under Accommodation Administrator’s supervision
- Responsible for implementation of current and new accommodation policies and procedures
- Responsible for inserting rooms group rates, info and group details both in system as in general correspondence and/or manual files
- Work with Sales Department/ AMs in regards to accommodation requests and confirmed accommodation bookings
- Knowledgeable in hotel and guest room facilities/services and ensures reservations are equally knowledgeable
- Keep accommodation booking requests/response time within 24-48 hrs
- Coordinates group reservations activities with the Sales Department, Accommodation Administrator and Purchasing Manager
- Follows up requests, bookings and update daily reservation status
- Reviews no-show and cancelled reservations and processes charges according to company’s policy
- Accomplishing general Group Reservations requested and needed renegotiation
- Responsible for own weekly work schedule as informed by Accommodation Administrator
- In general, perform any other office duties might requested by Accommodation Administrator advised within the accommodation department with previous knowledge of Purchasing Manager
Previous Experience:
1-2 years of experience as Hotels / Reservations responsible or Assistant in Reservations at any level or any equivalent combination of training / experience is desirable.
How to Apply
Pls send CV and Application Letter to: Boris Casella boris@customtours.ch1744 total views, 0 today
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4 Responses to “Accommodation Booking Assistant”
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Comment made by helen on Jul 8th 2018 at 5:13 pm:
With years of proven experience providing customer service for several different companies, I am confident I will make an immediate contribution to your team.
I have demonstrated the ability to effectively handle situations or inquiries while working within policy, procedures and standard processes. You will find I am detail oriented and able to analyze, prioritize and resolve client requests or issues quickly and effectively. I possess excellent communication skills both oral and written.
I have remarkable interpersonal, organizational and time management skills. I am well versed in all the Microsoft Office suite applications. Furthermore, I learn new applications quickly and efficiently. I am able to support team goals along with finishing my assigned tasks which makes me a perfect fit for a multitasking environment such as yours.
This summary, as well as my resume, cannot adequately communicate my qualifications in-depth; I look forward to meeting with you to discuss why I would be an asset to your institution. I am available to schedule an interview at your earliest convenience by phone or email.
Comment made by Boris Casella on Jul 9th 2018 at 12:32 pm:
Pls send CV and Application Letter to: Boris Casella boris@customtours.ch
Comment made by Budapest Jobs on Jul 18th 2018 at 9:24 am:
I have updated your job posting and also your comment as it should be @customtourS.ch I assume.
Comment made by sag on Jul 12th 2018 at 6:34 pm:
Provided email address is not working i tried to apply