Full-Time Application Support Team Leader – Billing Ops
Vodafone Hungary is looking for an
Application support team leader – Billing Operations
for it’s Technology team special focus in Billing and Customer Management technologies.
Second line support and maintenance of the IT applications and supervising role on supported application area. Second line maintenance and support means highest escalation level on trouble shooting responsibility, deepest system knowledge and specialization on platforms and services than in first line maintenance. The activities include end user and daily first line maintenance support, application maintenance and fault tracking. Sets up systems and application monitoring tools for the first line maintenance service departments’ surveillance and trouble shooting. Prepares documentation and sets up of alarm systems with correlation rules.
5×8 hours weekly and requested to do out of normal working hour on-call service in average a week a month.
· Leading Applications Suport team members in a professional manner
· Able to solve medium to high complexity applications related incidents coming from end-users or 1st line support.
· Logging incidents and their status in Operations Work Flow management System with collecting all related information (logs, reports, SQL queries)
· Able to analyze impact of incident and communicate it to affected user areas and minimize it
· Escalating applications related incidents towards application vendor (third line support and maintenance) and track status
· Suggest solution to solve the root cause (the problem) of the incident
· Supports and end-users in functionality of the applications
· Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts
· Can create complex monitoring scripts for application monitoring
· Understands application support requirements towards developments and makes sure that they are acceptance tested
· University or College degree (IT, Telco, Engineer)
• Broad IT background with emphasis on the application support related methodologies and technologies
• High experience in Billing and Customer Management technologies and administration
• Strong PL/SQL, SQL and Shell scripts knowlegde
• JAVA knowledge is advantage
• Familiar with Solaris Operation System is an advantage
• Good written and oral communication skills both in Hungarian and English
• Strong technical and analytical skills
How to Applyhttps://vodafone.taleo.net/careersection/2a/jobdetail.ftl?job=BUD00003Q
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