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Full-Time Associate Customer Service Representative – Dutch

GE – Posted by GE Budapest, Budapest, Hungary


Job Description

Business: GE Energy Management
Business Segment: Energy Management
About Us:

Why join one great company when you can join many? GE is more than 300,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team.

GE Energy works connecting people and ideas everywhere to create advanced technologies for powering a cleaner, more productive world. We serve the energy sector with product and service solutions in such areas as natural gas, oil, coal and nuclear energy; wind, solar, biogas and water processing; energy management; and grid modernization. We also offer integrated solutions to serve energy- and water-intensive industries such as mining, metals, marine, petrochemical, food & beverage, and unconventional fuels.

Check out this video to learn more about what it’s like to work for a company that is making a difference in the world! Follow us on Twitter, join our LinkedIn Group or become a fan of our Facebook page.

Posted Position Title: Associate Customer Service Representative – Dutch
Career Level: Experienced
Function: Services
Function Segment: Call Center Services
Location: Hungary
U.S. State, China or Canada Provinces:  
City: Budapest
Postal Code: 1139
Relocation Assistance: No
Role Summary/Purpose:  
Essential Responsibilities:
  • Answer incoming customer and cross functional contacts
  • Initiate outbound contacts with the customers to respond to any inquiries
  • Ensure that communication to customers and other GE functions is efficient
  • Undertake all aspects of customer order management (order entry, order book maintenance and proactive notification)
  • Document all customer related activities
  • Responsible for customer data entry and data maintenance (e.g. customer knowledge base, pricing records and customer master file)
  • Creation of customer documents and notification (order confirmation, invoices and statements etc.)
  • Resolve all customers complaints to the customer satisfaction and proactively seek to identify root cause and prevent reoccurrence
  • Fluent in Dutch and English
  • Problem solving skills
  • Great communication skills
  • Accuracy
  • Cultural and commercial sensitivity
  • Ability to make action orientated decisions
  • Working level of Microsoft Office applications
Additional Eligibility Qualifications:  
Desired Characteristics:
  • Prior customer service or administrative experience
  • User level knowledge of SAP R3
  • Other language knowledge

Job Segments: Biochemistry, Customer Service, Customer Service Representative, Social Media, ERP, Science, Marketing, Technology

Please apply directly on the GE website!

Job Categories: Call Center / Customer Care. Job Types: Full-Time. Job Tags: biochemistry, call-center, customer service, customer service representative, dutch, erp, marketing, science, social media, and technology.

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