Full-Time Associate Customer Service Representative Polish Speaking
Job Description
Essential Responsibilities:
1. Works with the required expertise and care in line with the relevant rules, policies and
instructions given by the direct manager or substite.
2.Works in line with the GE Spirit & Letter guidelines.
3.Completely executes the tasks given by the direct manager.
4.On-going self-development, participation in the additional courses, training.
5.Order Management:
– Order entry
-Order change
-Order chase
-“CELL” activities – coordination and resolution of blocked orders in cooperation with other
functions.
-Booking
-Urgent delivery handling
6.Customer enquiries
-Stock Check
-Price check
-Answering technical questions
-Answering web related inquiries
-Answering account related inquiries
-Handling document copy request
-Answering information request
7. Complaint management
-Log complaint
-Chais complaint
-Arrange collection of returned goods
-Follow-up with functions
7.Customer Master management
8.On-going documentation in Siebel
9.Communication with Customers
-Maintaining high quality relationship with dedicated customers
-Answering incoming customer calls
-Initiating & completing outbounding calls to customers
-Informing customers about promotions, buying opportunities.
Qualifications/Requirements:
High School graduation degree
•Fluent in English and Polish
•Working level of Microsoft Office applications
Desired Characteristics:
Great communication skills
•Accuracy
•Cultural and commercial sensitivity
•Problem solving skills, ability to make action orientated decisions
How to Apply
Apply via the link below: https://xjobs.brassring.com/tgwebhost/jobdetails.aspx?partnerid=54&siteid=5346&jobid=1203692 For further information, feel free to turn to Eszter Illés (eszti.illes@ge.com)1432 total views, 0 today