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Full-Time Business Account Assistant (English speaking)
Job Description
Vodafone’s Shared Service Centre in Budapest is inviting You for an exciting career!
The world’s leading Telecommunication Company’s Shared Service Centre is developing and looking for talent to grow further…
We are looking for a suitably qualified and experienced person for the following role:
To provide account assistance to National Account Managers in the UK based on pre-determined service catalogue in order to save time for NAM’s and enable them to spend more time with their customers
Business Account Assistant
(English Speaking)
Fresh Graduates are more than welcome!
Tasks:
- Support in growing revenues for existing large VGE (Vodafone Global Enterprise) customers in Northern Europe through enabling NAM’s (National Account Managers ) to spend more time with their customers by taking off administration burden from their shoulders
- Invite and follow up on VGE customers for events
- Work with relevant NAM’s across the customers’ geographical footprint as required to ensure requests are fulfilled on time and in appropriate quality. To proactively maintain contact with all NAM’s on a regular basis.
- Work together with the NAM’s in the UK to ensure highest customer experience achieved by executing requests on a timely fashion and in the highest expected quality
- Maintain latest presentations
- Calculate savings
- Build customer reports
To administer:
- Implementations contracts of NAMs via internal databases (CRM)
- Forms and templates
- Customer master data
- Contract extensions
- Credit notes
- Weekly reports on performance
- Remedy system reports on time spent, saved by activities
- Fill in forms and templates
- Contract extensions in systems
- Issuing Credit notes on behalf of NAMs
- Prepare savings analyses
- Build customer reports
Requirements:
· Fluent English language skills
· Experience working within telecommunications industry
· Minimum of 1 year working within a sales Bachelor or Master degree in business economics
· Possesses excellent objection handling techniques when dealing with issues or barriers from customers.
· Intermediate Excel Skills including Vlook-up, sumifs, data mining
· Knowledge of VGE CRM system: salesforce.com preferred
· Further language mastery a plus
In case you are interested in the above position (or any other Shared Service positions), please apply online by uploading your professional English CV:
www.vodafone.hu/karrier/allasajanlatok/vodafone-operacios-kozpont
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