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Full-Time Business Account Support Team Leader – UK

Vodafone – Posted by Vodafone Jobs Budapest Budapest, Budapest, Hungary

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Job Description

Vodafone’s Shared Service Centre in Budapest is inviting You for an exciting career!
The world’s leading Telecommunication Company’s Shared Service Centre is developing and looking for talent to grow further…

 
We are looking for a suitably qualified and experienced person for the following role:
 
Lead the Sales Assistant Team to support sales community by carrying out administration tasks on behalf and supporting them to enable them with time to maximize the productivity and value creation for selling Vodafone’s targeted customers
 
Business Account Support Team Leader – UK
 
Tasks:
 
  • Coach, develop and support the team members
  • Ensure team members are properly trained and cross-trained to allow optimum work allocation and levelling of workload
  • Seeking and acting upon feedback from customers.
  • Escalation management
  • Recruit a highly talented team to business requirements
  • Work with Vodafone Group Enterprise (VGE) and teams to ensure that the new employees get the required training
  • Develop and use a training plan for on-boarding new colleauges
  • Manage the team of Business Account Specialists and Assistants, who will provide a supporting service to the Vodafone Account Sales Teams
  • Supervise the building of the Sales Assistant team by identifying & briefing the staff who need to be involved, ensure optimal resource allocation
  • Drive up quality output for all supported activities email style/ pricing / reporting / customer interactions generated by the team, ensuring customer all time high customer and sales satisfaction
  • Manage stakeholder exactions and ensure high partner satisfaction
  • Completing Business Account Assistant tasks

 

Requirements:
 
  • Proficiency English is must, German knowledge is an advantage
  • Minimum 6 years’ experience in Sales Support – in assistance and/or sales – of which at least three must have been spent on the support side of the table
  • Minimum 3 years’ experience managing high potential teams
  • Excellent facilitation skills – able to build & motivate teams, generate creativity and challenge effectively
  • Able to quickly establish credibility and rapport with sales & business staff and to form teams across organizational boundaries
  • Strong project management skill-set and mindset; able to manage teams and projects under tight time pressure
       
 
In case you are interested in the above position (or any other Shared Service positions), please apply online by uploading your professional English CV:

www.vodafone.hu/karrier/allasajanlatok/vodafone-operacios-kozpont

Job Categories: Sales. Job Types: Full-Time. Job Tags: English and telecommunication.

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