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Part-Time CALL CENTER OPERATOR

PANASZOK – Posted by Panaszok.com Manager Anywhere

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Job Description

QUALIFICATIONS

We are looking for a new team member for Hungary’s first and only complaint platform for PANASZOK who has;

High school diploma or equivalent

Proficient in relevant computer applications

1-3 years of experience in a call center environment

Knowledge of customer service practices and principles

Excellent data entry and typing skills

Superior listening, verbal, and written communication skills

Ability to handle stressful situation appropriately

JOB DESCRIPTION

Answer incoming calls and respond to customer’s emails

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Provide product and service information to customers

Research required information using available resources

Research, identify, and resolve customer complaints using applicable software

Process orders, forms, and application

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Upsell products and services

Complete call logs and reports

Other duties as assigned

https://www.panaszok.com/

How to Apply

If you are interested in working with us, please send your application in English and Hungarian to: sevde@panaszok.com https://www.panaszok.com/

Job Categories: Call Center / Customer Care. Job Types: Part-Time. Job Tags: call-center, panasz, panaszok, panaszok hungary, and panaszok.com.

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