Full-Time Channel Manager
Job Description
Vodafone Hungary is lookingChannel Manager – Online,Telesales, CCColleague for its CBU TeamCustomers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. At Vodafone, we believe that Customer Experience Excellence (CXX) is key to successfully realize/execute our strategy and also a main differentiator of us on the telecommunication market.Role PurposeResponsible for Online, Telesales, Customer care consumer related sales channels to ensure maximum performance and channel efficiency. Define commission structure and set targets, understand the channel performance and commercial objectives to increase commission efficiency and overall revenue growth.Key accountabilities and decision ownershipPrepare and recommend distribution strategy materials towards both local management and Group.
- Participate in strategic projects related to distribution
- Monitor changes in the market and actions carried out by competitors
- Collect and analyse data from stakeholders
- Proactively search solutions and make relevant conclusions from the data
- Prepare decision support materials to distribution strategy to the management, manage governance process
Manage commission system for franchisees and the employee incentive system of Retail Channel and Online Channel
- Business owner of the commission system of Online, Telesales and Customer care channels. Continuously analyse the commission system and introduce new ideas to increase commission efficiency
- Work together with commission/incentive concerned teams to develop clear processes and KPIs
- Launch and manage projects to maximize the effect of commission/incentive systems based on information such as regularly reviewed KPIs, changed focus points, strategic goals
- Responsible for the commission logic, supports spending the available budget in the best way to deliver our objectives
- Responsible for the tariff points link to the tariff margins
- Test all developments, related to commission incentive system or commission calculation
- Develop clear plans and KPIs to improve dealer performance (where necessary), set commission levels for each store
Responsible for sales efficiency of channels, define recommendation to increase efficiency
- Identify opportunities for savings and spendings with segments, retail or channel operations
- Work with Controlling Team to continue improving modelling to ensure most accurate data.
Input and execute Channel Strategy for channels
- Based on the regular review of KPIs, recommend changes
Prepare and recommend distribution strategy materials towards both local management and Group.
- Own the 3yr distribution strategy document including total distribution efficiency targets
- Coordinate with channel owners on long term channel projects that effect transactions, service and performance at different touchpoints
Lead new distribution model introduction projects within the organization
- Manage the introduction on new multi-touchpoint distribution projects within the organization (x-channel lead management, virtual store)
- Contact with other op-cos to share and reapply best practices in distribution and Onechannel opportunities
- Take the lead in channel innovation, i.e. identify future-proof channel-specific initiatives, prepare analysis and support local implementations
Analyse existing channel processes with the aim to recommend simplification opportunities.
- Take a critical view of current processes with the aim to simplify and change in order to better serve our customers
Own the cross channel/touchpoint transaction view of shoppers and their journeys
- Conduct shopper understanding and research when necessary with involvement of the insight team/teleresearch teams
- Have clear understanding of current and desired cross channel/touchpoint journeys
- Work with channel heads and CXX manager to improve journey experience for our shoppers/customers/prospective customers
Analyse channel performance
- Continuously analyse channel performance and introduce new ideas to increase sales numbers and sales efficiency
- Work together with sales/marketing/product development concerned teams to explore channel performance causes, develop clear processes and KPIs
- Develop clear plans and KPIs to improve channel performance (where necessary)
- Participate in testing all developments, related to commission incentive system, commission calculation or performance tracking
Manage Target setting process for Retail, Fleet, Mass retail, 3rd Party and D2D channels
- Continuously develop target setting quality
- Individual influencing among segment and sales teams to improve targeting
Responsible for sales efficiency of channels, define recommendation
- Participate channel efficiency modelling and regular monthly update of efficiency towards management and COPS Channel owners.
- Work with Controlling Team to continue improving modelling to ensure most accurate data.
- Identify efficiency opportunities with inflow, product development and sales teams
Must Have Technical / Professional Qualifications
- University degree and fluent in English
- Strong planning and analytical skills, ability to synthetise knowledge based on fragmented data
- A team player, with strong relationship- and stakeholder management, leadership and influencing skills
- Ability to work across teams and functions to coordinate things and get actions completed
- Pragmatic approach, structured thinking
- Punctual, thorough execution, eye to the detail
- Strong MS Excel skills, SQL knowledge is a plus
We Offer
- Competitive salary and compensation package
- A laptop to ensure smooth working
- A mobile telephone based on the actual company regulations
- Employee tariff, which includes unlimited calls, free roaming in the EU and 20 GB data
- Flexible working environment: 1-2 home office day/week; flexi office
- Internal trainings to empower you to be at your best
- Yearly performance dialogue to support your development so you can reach your goals
- Innovative working environment where your ideas are heard
- Corporate health and well-being program
The future is exciting. Ready?
How to Apply
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