Full-Time Client Relationship Manager – German speaker
Job Description
ABOUT MSCI Inc.
MSCI Inc. is a leading provider of investment decision support tools to investors globally, including asset managers, banks, hedge funds and pension funds. MSCI products and services include indexes, portfolio risk and performance analytics, and ESG data and research.
The company’s flagship product offerings are: the MSCI indexes with approximately USD 8 trillion estimated to be benchmarked to them on a worldwide basis1; Barra multi-asset class factor models, portfolio risk and performance analytics; RiskMetrics multi-asset class market and credit risk analytics; IPD real estate information, indexes and analytics; MSCI ESG (environmental, social and governance) Research screening, analysis and ratings; and FEA valuation models and risk management software for the energy and commodities markets. MSCI is headquartered in New York, with research and commercial offices around the world.
1 As of September 30, 2013, as reported on January 31, 2014 by eVestment, Lipper and Bloomberg
For further information on MSCI, please visit our web site at www.msci.com
POSITION OVERVIEW
MSCI Global Index Client Service is the primary point of contact for clients and users of MSCI Index products and services as the key link to MSCI’s Global Research and Index operations.
The team members are responsible for directly responding to a wide variety of methodology, usage, interpretational and technical questions on MSCI benchmark products.
The MSCI Index Client Service team is composed of experienced financial professionals that provide support for our institutional, dominantly financial institutional clients around the world.
Globally the Index Client Service group is present in the following locations: San Francisco, Monterrey, New York, London, Budapest, Mumbai, Shanghai and Manila.
RESPONSIBILITIES
- Gain a deep understanding of our index construction techniques and applications. This includes remaining up to date with ongoing enhancements as well as new products as necessary.
- Directly assist global clients via phone and email by answering detailed questions on our products and methodology, including
- providing trainings on the usage of our products
- assisting clients with the ongoing use of our products
- working with other departments to ensure that all clients requests/inquiries are managed appropriately
- Conduct remote and on-site service reviews with clients on a regular basis
- Act as a liaison and source of feedback directly to Sales, Research, Product Management, Finance and Product Delivery groups.
- Ensuring current clients are aware of important changes and developments to the MSCI indexes.
- Taking ownership of various initiatives that are aiming to improve the client experience and the efficiency of our processes
- Train and mentor junior members of the Client Service team.
DESIRED EXPERIENCE AND QUALIFICATIONS
- Strong Numerate Bachelor Degree in Economics or Finance
- Post graduate qualification in Finance; CFA is a plus
- Fluency in English & German is a must, any additional European language is an advantage
- Excellent communication and presentation skills with the ability to clearly communicate complicated concepts or methodologies verbally and in writing to a wide variety of audiences
- Good understanding of capital markets and investment products and keen interest in understanding the latest developments in the financial markets
- Strong organizational skills with the ability to handle multiple projects under tight, short-term deadlines.
How to Apply
If you are interested in this role please send your CV to: agnes.balogh@msci.com. Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis. To all recruitment agencies: MSCI does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/Resumes. MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, or any other characteristic protected by law.2370 total views, 0 today