Freelance Community Manager Moderator
Job Description
COMMUNITY MANAGER- Budapest
Our Partner owns a social networking site is created to help expats find new friends online and make connections at our events and Meet-ups.
We are looking for Community Managers who are the face of a company, managing
communications in both directions.
It’s a Web 2.0 communications role, incorporating online tools and in-person networking to create
relationships and ultimately build the company’s brand, both online and off.
2
Essential job functions
- Foster a welcoming community for newcomers and existing users.
- Listening to user needs and feedbacks; processing them and reporting it to the management with
suggestions. – Utilize social listening tools like Radian6 and Buzzlogic to generate insights.
Summarize insights and conversations to create actionable, client-facing reports that lead to
optimization. Interpret the direction of strategy/planning and creative leads.
Communicate and coordinate client service, production and strategy/planning teams ensuring that
community strategy supports overall brand goals and objectives.
- Recognizing, encouraging group-leaders after interviewing – choosing group leaders for Micro-Communities, who will create content, organize meet-ups and moderate their
groups.
- Attract new visitors to the website and the forum, and encourage membership
- Moderation: You will serve as primary moderator and handling customer feedbacks.
- Nurture an active user base through discussion seeding. Day-to-day maintenance of the forums.
Respond to comments, when appropriate, in order to foster a positive community and add value to
the user’s experience. Review user generated contents, comments, posts in a quick and timely
manner.
3
- Enforce the Social Media Guidelines as defined by the brand.
- Team leadership: Participate constructively in inter-department and cross-service line
communications.
Requirements
- Outspeaking/social personality
- Writing skills – a background in journalism or experience with writing helps since you’ll be
creating content for our company. Actively participates in a wide variety of social media activities
such as blogging, community development and management, social bookmarking, commenting, etc.
- Social media experience – experience with social media tools. Understanding of popular social
networks – design, functionality, users
- Interest in our Social Media industry – our Community Managers need to be passionate about what
they do.
- Experience in developing and implementing tactical plans — including inspired and moderated
solutions — that build and nurture online communities
- Demonstrated expertise in engaging and activating community groups
4
- Experience locating and engaging advocates within the community to foster dialogue
- Experience establishing metrics, gleaning community insights and reporting/recommending
strategies that achieve marketing goals
- Excellent communication skills and creative writing skills.
- If you have an entrepreneurial spirit, get excited about finding smarter ways to do things, and
have a burning desire to be part of a winning team where you can truly make a difference.
- Proficiency in PowerPoint and presentation tools and skills. Porificiency in social listening tools
like Radian6 and Buzzlogic.
Qualifications:
- 2 to 3 years of experience managing social media platforms or communities for brands
- Proficiency in English language.
- Undergraduate degree in communications, marketing, advertising, public relations, media studies, business
and/or related fields.
Application: hr@expatconnect.com
How to Apply
hr@expatconnect.com1480 total views, 0 today