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Internship Customer Care

MLcomponents – Posted by ML COMPONENTS Mainz, Rheinland-Pfalz, Germany

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Job Description

COMPANY DISCRIPTION

ML Components GmbH is an international distributor of electronic components, based in Mainz, Germany. We provide obsolete technology products globally to manufacturers of various industries: medical, aerospace, military, computer, telecommunications and transportation. We are a rapidly growing company with an energetic and international workforce who operates in a positive, competitive environment.

 

RESPONSIBILITIES

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Demonstrates technical selling skills

• Complete understanding of pricing and quotes process

• Work closely with colleagues and management to provide clients with most efficient and professional service possible

• Maintains accurate records of all sales and prospecting activities including sales calls, closed sales, and follow-up activities

 

REQUIREMENTS

• Business or marketing-related degree or equivalent professional qualification. • Relevant product and industry knowledge.

• Microsoft office proficiency Excellent communication and interpersonal skill.

• Strong written and verbal communication.

• Motivation, drive and a desire to achieve financial success.

• Sales or Business Development experience is an advantage.

• Organization and planning, Strategic thinking and problem solving

Allowance: 100€ Fixed + commission   Working hours: Monday to Thursday: 8 am to 5 pm and Friday 8 am to 3 pm

How to Apply

Contact Person: hr30@mlcomponents.com You can apply with your CV via email.

Job Categories: Call Center / Customer Care. Job Types: Internship.

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