Vodafone Global Enterprise (VGE) is a Vodafone Group entity offering Vodafone products and services to multinational customers. VGE is helping some of the world’s leading businesses to stay more connected and more responsive at both a global and local level. VGE customers include many large multinational companies (MNCs).

Team responsibilities:

Customer Implementation team’s responsibilities revolve around the end-to-end on-boarding process within an operational context (e.g. interact with accounting team, review pricing, validate invoice data) followed by the subsequent activities required to drive resolution of customer/billing related queries according to pre-specified Service Level Agreements .

The team co-ordinates all billing requirements, also handles Local Markets calls, project management of the implementation to the central billing platform, monitoring and coordinating the migration of the customers, liaising with the different teams to ensure a smooth handover process into Business as Usuall

What you will do:

· Management of all billing transition related queries through to resolution. End to end ownership is very important, following the right escalation path and understanding the roles and responsibilities for all systems and processes is key

· Fluent English language knowledge

· 3+ years people management experience

· 3+ years billing experience, preferably in a telecom environment

· User experience with Billing Support Systems (Provisioning, Mediation, Rating, CRM)

· Good understanding of billing processes

· Ability to work independently, own complex queries and make decision

· Ability to communicate well with high level stakeholders

· Excellent communication, interpersonal, organizational and influencing skills

· International experience and cultural sensitivity

Why should you join us: