Freelance Customer Service Chat Agent
Job Description
Are you personable, high energy and passionate about helping people?
Are you disciplined and able to work from home most of the time?
Is your indefatigable energy level dwarfed only by your penchant for meeting new people in five minute increments?
If you answered “mostly, yes, sure” then this may be the right position for you!
ABOUT OUR COMPANY
The Cresca Group is a charmingly quirky business management consultancy. We create and implement growth strategies for online retailers by crafting a unique and consistent brand image, leveraging social media tools, improving market reach and conversion and developing back-end systems to simplify and streamline process. We also handle our clients’ customer service, fulfillment and inventory forecasting. With a unique understanding of branding, technology, marketing and communications – and how to exact competitive advantages when these elements are in harmony – our team partners with its clients to help them push themselves and their businesses to the next level.
POSITION DETAILS
We are looking for a friendly, self-motivated and engaging person to join our customer support team. Your job would be to chat live with customers who visit the website.
This live-chat support would be offered on multiple websites for different products. Often you will chat with multiple customers at the same time, possibly discussing different brands and products (all in one chat system).
Our customer support team learns about customers’ needs and solves their problems quickly and professionally, handling product recommendations, return and exchange information and next steps for resolving their concerns. Attention to detail is a must, as is integrity and professionalism.
Fluency in English is required. Language skills in German, French, Spanish, Italian or Hungarian are a huge benefit but not required.
CRUCIAL CHARACTERISTICS OF THE RIGHT CANDIDATE
Patient
Enthusiastically friendly
Disturbingly detail-oriented
Eloquent, clear and straightforward in thought and text
Computer savvy
Previous customer service experience is a plus, but not required. We’re primarily interested in your potential, but you must be smart, delightful, a fast learner and motivated.
OTHER INFORMATION AND REQUIREMENTS
You must have high-speed and reliable internet, as you would work from home
You must read and write English fluently and quickly with correct grammar and diction
The hours of this position are 22:00 to 6:00 Monday through Friday
During “down time” (no active chats) you would have an alternate activity to work on
How to Apply
If you are interested, please apply directly through our application portal: https://www.formstack.com/forms/cresca-crescaapplication (English CV or resume required)2364 total views, 0 today
Comment made by medhat on Aug 27th 2015 at 12:44 pm:
Dear all
Good day
My name is Medhat Mechiel , Egyptian and stay in Budapest and married to a Hungarian woman.
All my papers is good (residence and address card)
as you will see in my CV i can speak English v good and Arabic sure, I had a v great work years in tourism and with many nationalities .
Working in tourism taught me a lot specially how to deal with the people and understand each needs and minds and mentality.
a part of tourism sure is customer service and sales and phone calls and reservations and handle trips and bookings.
i learned also to be always ready for the new and learn it fast.
all i can say is i am new in Hungary and wish to start my life, be a part from your great company can sure give me a big start and make a meaning to my life
and sure i wish i can help and learn all and sure give all what i can to my work.
Thanks