Full-Time Customer Service Consultant
Job Description
CUSTOMER SERVICE CONSULTANT
About us:
iREMS International AG creates one of the leading Real Estate Management Software Platforms for customers in Western and Central Europe. We are an experienced, dedicated and enthusiastic team. We like to think outside the box, to listen to our customers and we are passionate about delivering great software solutions.
Our culture is one-of-a-kind, with a strong focus on giving our employees what they need – things like competitive pay, a casual work environment and career growth opportunities, – so we can satisfy our clients’ needs. We believe every contact is an opportunity to deliver not only the right solution, but an amazing customer experience as well. You can find out more about our cultural values here.
We have offices in Stansstad (Switzerland), Budapest (Hungary) and Oradea (Romania). We are at home in many countries, as well as in the cloud.
Because of our growth across the region, we are currently seeking bright, articulate, detail-oriented Customer Service Consultants based in Budapest with a desire to help us exceed our high-profile customers’ expectations by going above and beyond.
Responsibilities and Duties
Participate in client-side implementation projects for training and workshop sessions
Provide online remote assistance (via e-mail, phone or Skype) to software users when and where necessary
Manage and solve any emerging problems that our clients might face, with accuracy and efficiency
Manage mix of remote communication and onsite presence for optimal impact
Respond promptly to customer inquiries, by: determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Act as the company gatekeeper and build sustainable relationships of trust through open and interactive communication; go the extra mile to engage customers
Perform data entry of new customer contracts in the system, when required
Solicit and forward user feedback related to improvement opportunities of system features.
Constantly improve the online documentation of enterprise software (online help text, tooltips, Javadoc comments) in coordination with team efforts
Actively participate in testing enterprise software and reporting bugs and improvement ideas to the Development Team
Assure support to the Q/A Team with testing the software before big releases
Requirements:
A successful Consultant will have the following skills:
Communication skills:
Ability to demonstrate clear, correct and polite written and spoken communication with both external customers and internal colleagues
Ability to maintain a positive and professional manner and portray the company in a positive light
Adaptability to people from a wide range of cultures
Customer Focus:
Excellent customer service skills
Demonstrable interpersonal skills
Great comprehension skills – ability to clearly understand and determine customer needs and provide appropriate solutions
Demonstrable conflict resolution and negotiating skills
Demonstrable ownership to resolve challenging customer issues, escalating when necessary
Ability to actively seek solutions to customer needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience
Problem Solving Skills:
Efficient self-learning skills
Self-motivated personality and excellent problem-solving skills, can-do attitude
Ability to approach problems logically and rationally
Strong analytical skills, accuracy in numbers and to keep methodology / procedures
Ability to demonstrate learning and decision-making skills
Excellent time management skills, ability to work effectively with strict deadlines
Action oriented and self-disciplined
Organized and detail oriented
Please start your reply to this posting with “Hey guys! I’m the Consulting-Rockstar you’re looking for!”. We use this to weed out quickly those applicants who have not taken their time to carefully read this job briefing.
Ability to effectively prioritize work time to ensure productivity
Agile and comfortable with changes in a dynamically moving environment
Computer Skills:
Ability to confidently use Microsoft Office Suite
Additional experience with data management systems such as CRM or ERP is an advantage.
Fast perceptiveness towards enterprise software
Language Skills:
Fluent English is a must, both verbal and written.
Any other advanced language skill is considered a plus.
Qualifications:
Minimum Bachelor Degree
Minimum 1 – 2 years of work experience is an advantage, but fresh graduates are also welcome to apply.
Previous customer support/service experience is an advantage.
Accounting and business finance knowledge is a big plus.
Our offers:
Permanent job in a cool, home-style office in the 2nd district of Budapest, only 15-minute walking distance to Mammut Shopping Centre
Regular training and development opportunities
Use of cutting-edge applications
Bilingual work environment
Competitive salary
International projects and travel
How to Apply
If you are a motivated team player, an efficient self-starter that requires minimal supervision, and able to handle ongoing changes in a multi-tasked and high-energy environment, please send your English CV and a Cover Letter (optional) to hr.hu@ire.ms. Applications will be reviewed on a daily basis and only candidates that meet our specific criteria will be contacted for a face to face interview.1358 total views, 0 today