Full-Time Customer service representative with Nordic languages
Job Description
Our prestigious multinational client with worldwide presence is looking for IT customer service representatives with Finnish/Danish/Swedish/Norwegian + English language knowledge to their Budapest-based business service center.
Your responsibilities:
– Receive end user calls and web tickets
– Provide First Level Service Desk support to the employees of the customer
– Ticket creation, categorization and prioritization
– Ticket escalation to respective support group
– Incident resolution and recovery ticket closure
– Responsibility for following up on tickets logged
– Responsibility for keeping the end user informed of the status of their incident tickets
– Taking part in any trainings and coaching sessions
Our requirements:
– High level Finnish/Danish/Swedish/Norwegian and English language skills
– Flexibility to work in shifts
– Customer orientated, a good listener and asks competent and well directed questions
– Ready to learn new applications and solutions and has quick learning ability
– Reliable, open, communicative personality who works well within a team and has accurate work habits
– FRESH GRADUATES ARE ALSO WELCOME!
What we offer:
– Competitive salary and cafeteria benefits; sport allowance, medical benefits
– Continuous personal and professional growth
– Reimbursable language courses
– Team events, Company events
– High value awards and recognition, annual bonus for top performers and annual salary review
– Superior office and work environment
– Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies
How to Apply
Advantage at the application: Citizenship of the European Union or officially permitted to work in Hungary including the following documents:- Permanent Residence Permit Card
- Hungarian Address Card
- Social Security Card
- Tax Card
- Work permit for Hungary
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