Full-Time Customer Support
Job Description
We are Croatia’s biggest gaming studio with a focus on casual mobile gaming and over 20 titles to our name, thanks to a strong team of 80+ creative and driven colleagues.
If you’re detail-oriented, great in written communication in English and motivated to work in the casual gaming industry, read on, because we’re looking for a dedicated Game Tester / Customer Support associate to join our team in Budapest!
We release new titles every couple of months, continuously adding new functionalities to our existing games in the meantime, and it is very important to us that our loyal players are able to have a seamless and frustration-less gaming experience at all times, which is where you come in!
JOB DESCRIPTION:
Providing customer support in English via e-mail and forums on a daily basis with occasional game testing.
- answering questions about the games
- dealing with purchase issues
- evaluating user feedback and forwarding them to developer
- searching for bugs in games and the reproduction of reported bugs
- writing detailed bug reports and procedures for their reproduction
- giving feedback on gameplay
- working together with producers as well as developers and illustrators
YOUR PROFILE:
- Your English is superb, especially in writing
- +1 year experience working in customer support (or similar jobs)
- Familiar with the process of software testing
- Analytical mind and a keen eye for details
- High level of personal responsibility and take pride in your work
- Ability to organize your time efficiently and set priorities among various tasks
- Resilience to frustration and the ability to self-motivate when faced with repetitive tasks
- Understanding the importance of quality assurance in the process of game development, as well as the difference between doing it as a job vs. “playing games all day” 🙂
BONUS POINTS FOR:
- Experience with casual mobile games
- Experience with bug reporting tools
WHAT WE OFFER:
- Working in the world’s fastest growing games market
- Competitive compensation package
- A casual but professional work environment
- A friendly and supportive team in Croatia you’ll be working with remotely
How to Apply
We are looking forward to your application at our website: http://www.nanobit.co/work-with-us/open-positions#op-66898-game-tester--customer-support-budapest1403 total views, 0 today