Customer Support Specialist – GERMAN

Workplace:     Budapest

Roles & Responsibilities:

• To deliver excellent customer service and manage the needs of our customers (guests and  partners) through our communication channels (phone and email)  
• Understand and deliver business strategies and improve customer services through the execution of self-service
• Accountable for meeting individual (KPIs) and team goals
• Continuously identify work process improvements and communicate to Team Leaders and (or) Manager

Requirements:

• MUST have good command of spoken and written in GERMAN language plus the ability to speak and write in ENGLISH language.
• At least 1 year of working experience in the related field would be desirable although fresh graduates are welcome to apply
• Immaculate telephone manners and communication skills.
• Excellent listening skills, critical-thinker with attention to detail.
• Minimum typing speed of 35 words per minute
• Willing to work on rotating shifts
• Ability to work in both a team environment and autonomously
• Demonstrate high degree of integrity and confidentiality

What we offer: 

• Competitive annual salary package
• Shift allowance    
• 4 weeks’ paid training
• Discounted hotel accommodation; anywhere in the world
• Exposure to travel industry
• Career advancement opportunities at any of our office locations (Bangkok, Kuala Lumpur)        
• Work environment:  multinational
• Dress code: smart casual
• Strategic office location : City Centre, V.I. District

Please forward your updated CVs to agoda.careers@agoda.com