Agoda Company Pte Ltd  is a leading Asia-based, online hotel reservations company, which specializes in securing the lowest discount hotel prices. Agoda is part of Priceline.com (Nasdaq:PCLN). Agoda’s network includes more than 250,000 hotels worldwide. The multinational staff of more than 1,200 professionals, located throughout the world, provides a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best hotel deals to both business and leisure travelers.

• To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
• The Customer Support Specialist will ensure customer satisfaction and loyalty by assisting and resolving a wide variety of customer requests.
• The Specialist performance is measured based on key indicators such as productivity, efficiency, customer satisfaction, quality and schedule adherence.

• MUST have good command of spoken and written English AND Arabic or German or Italian or French or Spanish or Russian  languages(level B2  or above according to The Common European Framework)
• At least 1 year of working experience in the field of tourism or call center would be desirable however fresh graduates are also welcome to apply
• Exceptional telephone manners and communication skills.
• Excellent listening, decision making and problem solving skills
• Minimum typing speed of 35 words per minute
• Willing to work on rotating day shifts – between 6 am and 11 pm BUD time and working on Public holidays
• Ability to work individually and in team alike
• Demonstrate high degree of integrity

What we offer:

• Competitive annual salary
• Young and dynamic team
• 4 weeks’ paid training
• Discounted hotel accommodation; anywhere in the world
• Exposure to travel industry
• Career advancement opportunities
• Multinational work environment
• Dress code: smart casual
• Strategic office location: Budapest VI. – City Centre