Full-Time Customer Support Specialist-Italian (Based in Hungary)
Job Description
Roles & Responsibilities
- Provide world class customer service and offer solutions to our guests during and after their travels
- Communicate effectively with our customers and suppliers via our primary communication channels
- Inbound / Outbound
- Chat
- Share a positive attitude with fellow colleagues, up and down the organizational chart
- Have the ability to work within a shift based working schedule
- Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
- Be a quick learner with attention to detail
Desired Skills & Experience
EU Pass Holders or HU Nationals can Apply
- Must be fluent in both Italian and English
- Have a willingness to learn about the travel industry
- While we prefer a candidate with a degree, it’s not a requirement. Just be a good communicator
- Must be able to type approximately 35 words per minute (Italian and English)
- Internet savvy
- Fresh graduates are welcome
- Must be flexible to accommodate shift work such as morning, afternoon and weekend shifts
Company Description
Agoda is one of the fastest-growing online hotel platforms worldwide, working with more than 135,000 hotels and providing its services in 32 different languages. The company was established in 2005 by two veterans of the online travel business. In 2007, Agoda was acquired by the priceline.com Incorporated global group of Internet travel companies (Nasdaq: PCLN). Agoda employs more than 600 travel professionals of all nationalities in 20 locations around the world. There are major operations in Singapore, Bangkok, Kuala Lumpur and Hong Kong with an additional presence in other cities across Asia, the Middle East and Australia. Dedicated market managers maintain close relationships with Agoda hotel partners in Europe and the United States. Agoda keeps a competitive edge by offering a best-price guarantee and combining local knowledge with world-class technology to provide travelers with the best hotel deals on the web. Agoda also gives its customers Rewards points for every booking made, worth 4-7% of the price of that booking. Rewards points are redeemable at any ‘Agoda Special Rate’ property and can be used to discount future bookings or saved up to pay for entire hotel stays.
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Comment made by Salvatore Mormile on May 28th 2012 at 4:58 pm:
Hello,
My name is Salvatore Mormile, i come from Napoli, Italy.
I’m living in Budapest since almost two years.
I can speak english and spanish as well.
I’m searching for a job like italian speaker/customer care/IT helpdesk.
Thank you,
Regards
Salvatore Mormile
Comment made by Alberto Guglielmin on Jul 4th 2012 at 7:09 am:
Ciao Salvatore , hai trovato qualche lavoro ?? Anchio sono a Budapest da un po’ ma non so dove mouvermi per lavoro , magari ci possiamo incontrare e parlare di cosa si puo cercare
-Ciao Alberto