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Full-Time Deputy Sales Director
Job Description
About us:
Global Leading Conferences is an industry leader in the field of Events & Conference services. Our company provides exclusive business platform and networking opportunity to senior level executives by bringing them together on highly interactive events, such as: B2B Conferences, Global Summits and Training. We are specialized in major industries and our commitment is to deliver the latest information to our clients, while maintaining the highest qualities and standards. On our events companies shall benchmark advanced strategies, gain the latest knowledge and a competitive edge while enjoying the 5 star environment.
Task(s):
- Increases the level of sales
- Provides leadership and management to meet revenue targets and maintain compliance
- Manages a diverse and large call center environment with multiple business units and teams
- Collaborates with executive management and Talent Acquisition to enhance a call center personnel strategy.
- Communicates goals and propels the center to achieve them, along with facilitating and maintaining quality standards.
- Provides and facilitates continued professional development of site staff and implements processes to improve training and onboarding for new hires.
- Incentivizes and motivates call center staff through development and/or implementation of rewards and recognition programs.
- Develops workflows to ensure a consistent and optimal client experience
- Direct responsibility for P&L and call center yield, employee turnover, and collector efficiency/productivity.
- Behaves in a manner that is consistent with professional standards and the core values of the company
- Maintains an accurate and current database
- Overcomes client resistance/objections to products
- Provides a weekly schedule of planned activities
- Develops and implements the go-to-market sales approach for the inside sales team
- Develops and mentors insides sales team members to build a positive and winning sales culture
- Facilitates change, plans for growth, contributes to and execute long-range strategy
- Attracts, screens and hires a high performance inside sales team
- Delivers day to day leadership of inside sales managers and inside sales reps toward the achievement of sales goals
- Sets specific goals and direction for inside sales managers and reps
- Recruits, on-boards and integrates a team of inside sales talent and inside sales management.
- Defines, refines and institutionalise sales best practices and processes throughout the team
- Monitors quality and consistency of all sales processes and activities with inside sales managers
- Deploys account management and closing skills to mentor and guide the team to achieving their objectives
- Utilizes reporting and analysis to understand and effectively manage your business
- Creates and implements inside sales career development plans
- Works closely with marketing to execute targeted campaigns to build and accelerate pipeline
- Works with corporate training resources to ensure appropriate tools and learning opportunities are provided to your team. Implement appropriate inside sales training systems to facilitate growth and sales effectiveness
- Meets and exceeds quarterly and annual revenue quotas
Qualifications
- 5+ years’ experience in calling into large companies and navigating through personnel to gain access to decision makers.
- 5+ years of experience in Call Center Management within Conference Industry
- Working experience in IIR, Marcus Evans, IQPC, Euromoney Confernces is an advantage
- Overseeing 20+ call center staff
- Working knowledge of Conference Industry
- Advanced Level of English
- Excellent verbal and written communication and interpersonal skills
- Organizational skills with the ability to effectively handle multiple tasks
- Microsoft Office (MS Office, Excel, Word, Power Point, Outlook), call center software, phone systems.
- Track record of building and leading a positive, successful sales culture
- Ability to forge alliances with other executives across departments to advance the success of your team
- Success in hiring and retaining top inside sales talent
- Strategic capability to see the big picture and the tactical path to get there
- Problem solving skills, flexible attitude, resourceful and effective in making decisions
- Proven experience consistently meeting/exceeding sales quotas
- Proven ability to function well in a collaborative environment and inspire a strong sense of camaraderie, accountability, and high performance across teams.
Our offer:
- Competitive salary + Bonuses
- Young and multinational working environment
- Excellent career opportunity
- Young English speaking environment
How to Apply
How to apply/ contact information: Please, send your English CV stating salary requirements and your motivation letter to hr@glceurope.com1280 total views, 0 today