Job Description

Ideal candidate

· Minimum 3 Years of relevant experience.

· Excellent Communication Skills

· Candidate should be comfortable with 24*7 environment

· ITIL v3 certified.

· Microsoft MCP certified will be preferable.

· Confident with ability to multi task

· Team player

· Resolving problem quickly

· Strong analytical and Technical skill.

· Native should be Hungary

Responsibilities

· Remotely support all internal staff with their needs (i.e. accessing email, desktop support, and program/software support/access).

· Remotely support two software applications by responding to service tickets from customers and suppliers.

· Respond to service tickets primarily through email with the occasional phone conversation as well.

· Configuring and Trouble shooting of MS Office mainly MS OUTLOOK, Office 365.

· To solve the technical problems remotely.

· Troubleshoot, diagnose, document, and resolve all technical issues.

· Help maintain documented processes to resolve common issues.

· Provide 1st and 2nd Line IT desktop support to the Business.

· To identify and resolve issues with applications, following agreed procedures and using application management software and tools to collect agreed performance statistics.

· To carry out agreed applications maintenance tasks.

· To provide technical expertise to enable the correct application of operational procedures.

· To contribute to the planning and implementation of maintenance and installation work.

· To identify operational problems and contribute to their resolution, providing appropriate information to specialists, users and managers.

· To ensure that incidents and requests are handled according to agreed procedures, ensuring that documentation of the supported components is available and in an appropriate form for those providing support.

· To create and maintain support documentation.

· To carry out agreed operational procedures of a routine nature and contribute to problem resolution

· Windows desktop / laptop reimage.

· Expert knowledge of desktop software and hardware support, troubleshooting and resolution

· Troubleshooting the Hardware and Software problems.

· Create/update IT support documentation.

· Remote support to users present at various locations

· SLA Management.

· Good Knowledge in Remote Management Support

· Good Hands On Working experience in handling Incidents on Windows 10 Operating System

· Knowledge on Ticketing Tool, ITIL Process can be added advantage

· Creating Profiles to users for customizing desktop settings, Domain Set up

· Install and configure various applications Software like MS Office, MS outlook and, Internet Explorer.

How to Apply

Apply at office@highstaff.eu

Job Categories: IT. Job Types: Full-Time.

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