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Full-Time Dutch or German or Turkish or English or French or Italian or Portuguese or Spanish Service Desk Analyst
Job Description
Responsibilities:
• Handle and document all incoming requests or incidents within the contractually agreed timeframes in database tool
• Provide technical assistance to user via phone, email or other channels
• Follow up on existing tickets and escalate unresolved cases to relevant support teams
• Manage personal and team backlog
• Learn and implement new technologies, tools, processes and policies if required
• Document new technical solutions in knowledge base
• Document and share best practices with other colleagues; facilitate knowledge transfer whenever needed
• Excellent Customer and Time Management Skills
• Provide technical assistance to user via phone, email or other channels
• Follow up on existing tickets and escalate unresolved cases to relevant support teams
• Manage personal and team backlog
• Learn and implement new technologies, tools, processes and policies if required
• Document new technical solutions in knowledge base
• Document and share best practices with other colleagues; facilitate knowledge transfer whenever needed
• Excellent Customer and Time Management Skills
Requirements:
• Fluent English and one/two of the following languages :
Dutch or German or Turkish or English or French or Italian or Portuguese or Spanish
Dutch or German or Turkish or English or French or Italian or Portuguese or Spanish
• Good learning skills and high level of flexibility
• Prior experience in IT/Helpdesk/Service Desk fields
• Flexibility to work in shifts.
• Excellent phone etiquette and customer service skills
• Good knowledge of Windows XP, Microsoft Office and Internet Explorer
• Good analytical skills
• Prior experience in IT/Helpdesk/Service Desk fields
• Flexibility to work in shifts.
• Excellent phone etiquette and customer service skills
• Good knowledge of Windows XP, Microsoft Office and Internet Explorer
• Good analytical skills
How to Apply
If you are interested, please click "apply" on my job lising's page1938 total views, 0 today
Comment made by rakesh on Aug 30th 2016 at 11:10 am:
CURRICULAM VITE
RAKESH.K
HUNGARY 6800
HODMEZOVASARHELY
KODALY Z.str.3/B Email ID : raki.sne51@gmail.com
Contact No:+36 30 6701823
OBJECTIVE:
To work in the organization which gives me career where my true efforts will bring credit and opportunities to face all challenges, coming through my way to deal it efficiently. Hard work and enthusiasm with ability to learn quickly, work independently as well as team setting.
STRENGTHS:
• I am capable of working in diversified situation and condition in an environment.
• Self-Confidence, Hard working, Sincerity, Commitment, Regularity are my strengths.
EDUCATION QUALIFICATION:
NAME OF THE
COURSE INSTITUTION BOARD/UNIVERSITY MARK IN %
MBA American college cyprus Cyprus 70%
Bachelor in computer science Nitte university
magalore Karnataka state university 80%
Diploma in hardware and networking Jetking magalore Karnataka board 70%
Plus two Chss chattenchal Kerala state educational
board 65%
SSLC CHSS chattenchal Kerala state educational
board 70%
ADDITIONAL QUALIFICATION
Hardware:
A+ Certification:
Course contents: Bc Electronics, Digital Electronics, Micro Processor installation, Configuration, Troubleshooting, UP PC Maintenance, UP Gradation, Troubleshooting of Mother Board, Monitor, SMPS, Modem, Internet, Multimedia, Local Area Network.
N+ Certification:
Course Contents:
Networking Basics, OSI Reference Model. TCP/IP, Cabling, Installation, Configuration, Upgradation of NT 4.0, Win 4.0, Win 2000, Red hat Linux 6.2, Novell Netware 5.0, SCO Open server.
MCSE:
Microsoft Certified System Engineer.
Skills:
1 Assembling and disassembling of Computer.
2 Troubleshooting of computer related issues.
3 Installing and configuration of Operating System.
4 Installation of Application Software’s.
5 Configuring network by using different Operating System.
6 Sharing resources. Eg. Internet, Printing, Files.
7 Implementing Security to network resource.
CCNA:
Cisco certified network administrator
Skills
Configuratoin of routers
Configuration of switchs
Configuration of wireless routers etc
Linux:
Skills
Installation
Configuration etc
Peenet: installation&configuration of wireless Accspoint
WORK EXPERIENCE:
I have 1 year experience as a network engineer IN TECHSER POWER SOLUTION TRIVANDRUM and also have 1 year experience as a CUSTOMER CALL EXICUTIVE IN
HINDUJA GLOBAL SOLUTION and one year experience as a MANAGER IN SS INDIAN SUPERMARKET AND FOREGIN EXCHANGE
Personal Profile:
Name : Rakesh.k
Father Name : K.Raghavan
Date of Birth : 09/10/1986
Age : 23 Years
Sex : Male
Religion : Hindu
Nationality : Indian
Marital Status :Married
Languages Known : English greek Malayalam hindhi
Personal Interests:
Reading, Watching news and movies etc.
DECLARATION: I here solemnly declare and affirm that all statement made in this application is true, complete and correct to best of my knowledge and belief. I request your pardon to consider my application favourably and give me an opportunity to serve you better. I assure you serve well in your esteemed organization to best of my ability.
Place : hungary
Date : (Rakesh.k)