This job listing has expired and may no longer be relevant!

Full-Time Employee Data Management / Contact Center Practitioner (German Speaker)

IBM – Posted by IBM Jobs Budapest Budapest, Budapest, Hungary

ibm

Job Description

Employee Data Management (EDM) and Employee Admin consist of different cross-process transactions including: Employee Data Management, Organization Data Management, Generic Life Event Management, Absence Admin, Exit Admin and Hard/Soft copy Document Management (including Imaging/Fax to Image). It also includes standard and ad hoc bulk reporting.

EDM and Employee Admin is one of the more complex and diverse series of processes, which also involves self-service, document validation, document scanning/imaging and retention of hard copy documentation (with the client or third party provider). It also is the driver for downstream processes like payroll and therefore has a pivotal role with significant direct performance impact.

The HR Service Administrator within EDM department has the responsibility for various processes (including employee record changes, master data maintenance, employee correspondence and reporting) within a country or across several countries.

CC
The CSR supports a specific country/ies should be fluent in the relevant language/s. The CSR is the interface between the customer contacting and the customer’s HR Department with any HR or Expense related queries. The nature of the role is the same, however the variety comes with the calls/ e-mails. Often the CSRs will not know from one hour to the next what type of queries they are going to receive.
Due to the nature of multi-client Contact Centre environment the CSR may provide service on HR/Expense topics for different clients (accounts)

Required
High School Diploma/GED
English: Fluent
German: Fluent

Preferred
At least 6 months experience in SAP HR Modules/Peoplesoft

How to Apply

https://jobs3.netmedia1.com/cp/faces/job_summary?job_id=GPSD-0726565

Job Categories: Human Resources. Job Types: Full-Time. Job Tags: English and German.

1354 total views, 0 today

Apply for this Job