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Full-Time English speaking Customer Care Specialist /Order management

Manpower – Posted by Manpower Budapest, Budapest, Hungary

Job Description

Are you ready to work for a value-driven company that recognizes the unique contribution that every individual makes to an organization’s success? Are you passionate about customer care? If so, this could be a excellent chance for you to be a part of a friendly, enthusiastic and professional team.
Main responsibilities:
  • Responsible for managing customers’ portfolios;
  • In charge of the whole order process from the initial contact with the customer to the correct delivery: delivery time, correct product, equipment and all the paperwork.
  • Providing solutions to immediate problems and initiating corrective actions in the event of a service failure;
  • Order management: handling routine and non-routine customer order activities; including managing customer demand; following up on samples; complex order entry; utilizing and following work process; business strategy, and best practice to ensure high quality service.
  • Strong interface with supply chain on product availability and with carriers to follow up on logistics;
  • Provide a professional touch in handling clients through exceptional communication skills.

Requirements:

  • Bsc or Msc degree;
  • Fluent in English;
  • At least 0,5-2 years of experience in customer service;
  • Exceptional communication and strong problem-solving skills;
  • Self-starter, customer-oriented approach;
  • Good team player, energetic personality;
  • Experience and very good knowledge of Microsoft Office applications.

Advantages:

  • Degree in Commerce or Economics or Logistics;
  • Experience in SSC/BSC environment;
  • Working knowledge with SAP;
  • Experience in order management/order processing/supply chain/.

Location:

Budapest- III. district – Óbuda /on the edge of the downtown area/

How to Apply

If you believe your experience are in line with the position description and qualifications referred to above and looking for a challenging opportunity, please submit your CVs at www.manpower.hu or send them to manpower@manpower.hu. Licence number: 21721-1/2012.

Job Categories: Call Center / Customer Care. Job Types: Full-Time.

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