Full-Time European Sales Support Team Lead
Job Description
Sony Europe Limited has established a new organization in Budapest is re-organising some of its operational functions. An important area within this re-organisation is around Customer and Price Master Data Management as well as Manual Pricing, Stock Compensation, Rebate Settlement, Tactical Spends and other price corrections (all in short called Commercial Investment). European Management decided to harmonise this effort and build a platform servicing all sales organisations and other entities of Sony in Europe. The position owner will be part of a larger platform and will in charge of execution of defined procedures and processes within agreed service levels in the area of Commercial Investment activities within sales support function across all countries in Europe.
Sales support professionals work in the administration side of the business. Their job includes handling correspondence, reviewing and distributing sales related documents, creating new sales opportunities, examine client accounts, prepare and distribute financial and sales reports. They also assist sales teams with new ideas and suggestions to achieve their targets.
Key Responsibilities and Scope for Decision
•Managing and leading a team of 10-15 people
•Reporting directly to SSE director
•Represents SSE in front of the local management
•Executing defined procedures and processes in scope
•Ensuring delivery of agreed deadlines (SLA )
•Performing administrative duties (Tolerating monotonous work)
•Setting up / Checking on customer orders, prices and discounts
•Handling client issues and enquiries
•Demonstrating strong organization skills with the ability to work on multiple tasks simultaneously and balance priorities
•Continuously upgrading technical skills
•Coordination with other departments
Qualifications & Experience
•University Degree (BA) or equivalent business experience
•Few years experience in people development and leading a team
•Excellent knowledge of spoken and written English
•Excellent knowledge of French language
•Enjoy working as a team member as well as independently
•Ability to adapt to multicultural environment
•High Customer Focus to maximize customer satisfaction
•Strong multitasking ability and organizational proficiency
•Responsible for meeting deadlines
•Ability to achieve high customer satisfaction
•Ability to acquire knowledge quickly and accurately
•Technical and analytical Skills with ability to learn complex systems
•Proficient in the MS Office suite of programs (Excel, Word, Outlook, Access)
•Advantages: knowledge of SAP or any other integrated company software
How to Apply
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