Job Description

Roles and responsibilities:

 

• Provide world class customer service and offer solutions to our guests during and after their travels by ensuring timely follow-up, closure and feedback to customers where required
• Communicate effectively with our customers and suppliers via our primary communication channels
• Inbound / Outbound calls
• Email
• Achieve the defined Service Level targets
• Share a positive attitude with fellow colleagues, up and down the organizational chart
• Be willing to solicit feedback from your peers as well as remain open to performance based reviews from your supervisors
• Provide training and mentoring to other members of the organization as requested
• Have the ability to work within a shift based working schedule & abide by schedule adherence and punctuality guidelines

 

 

Required skills:

 

• Excellent understanding of the customer delight principles
• Fluent in English + a second foreign language: French, Russian, German
• Flexible to accommodate shift work; this includes working on weekends.
• Excellent decision making / problem solving skills
• Ability to multi-task
• Minimum 1 year experience in the hotel/travel agency/online travel business or call / contact centre

 

Our offer

 

• newly established multinational team
• competitive salary and benefits
• Office location: Budapest city centre 

 

Job Categories: Tourism / Hotel. Job Types: Full-Time.

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