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Full-Time FRENCH Customer Service Representative
Job Description
Responsibilities:
- Phone, Email and Web support to Field Sales, Service, Distributors, Dealers, Direct Customers and OEMs for information on lead times, status of internal / external sale orders and/or return authorizations, shipments of materials, expediting of shipments and or material; including tracking/managing internal & external customer issues using Issue Resolution Tool.
- Manage allocated key accounts and regions, and back up other regions.
- Phone, Email and Web support to resolve outstanding invoicing issues.
- Work in cooperation with team members from Sales, Inside Sales and technical support to help resolve issues, and find improvements which increase ease of doing business, and prevent those issues arising again.
- Interface with Supply Chain & Engineering to coordinate shipments of material to meet customers’ requirements.
- Co-ordinate service/goods Inwards and other departments as necessary to coordinate the return of material for repair and or restock.
- Where necessary, effectively enter customer’s data, agreements, return authorizations, training registrations, sales orders and invoices in a timely fashion with focus on eliminating errors; using departmental service goals and objectives as a guideline to required performance.
- Enter and maintain Customer Master Data plus execution of relevant security checks.
- Participate in process improvement projects on an ad-hoc basis.
Requirements:
- Experience in similar field would be an advantage.
- Previous experience in direct talk-to customer is mandatory.
- Excellent French language skills.
- Good in spoken and written English.
- Ideally basic technical knowledge.
- Good knowledge of MS Office applications (User Level).
- Ability to work in a team.
- Distinct customer focus.
- High level of motivation and ability to work under pressure.
How to Apply
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