Job Description

Job Number:	1876781
Business:	GE Home & Business Solutions
Business Segment:	GE Lighting
About Us:	At GE Lighting, we’re leading a global lighting revolution. In developing innovative energy-efficient lighting products, systems, and solutions for today and the future – such as world-class LED, fluorescent and ceramic metal halide light sources — GE Lighting teams around the world are dedicated to leading a global lighting revolution to deliver innovative solutions that change the way people light and think about their world. Join us and you’ll find yourself in a dynamic atmosphere working with the most talented people in the industry in an open, developmental environment with abundant opportunities to learn, grow and advance within the organization. If you’re a driven, independent problem solver who brings leadership and enthusiasm to everything you do, then join GE in creating the next generation of products that will improve the lives of consumers for generations to come. GE is committed to diversity. We aim to employ the brightest minds in the world to help us create a limitless source of ideas and opportunities . We believe in hiring talented people of varied backgrounds, experiences and styles – people like you…
Posted Position Title:	French Speaking Customer Service Representative
Career Level:	Experienced
Function:	Services
Function Segment:	Call Center Services
Location:	Hungary
U.S. State, China or Canada Provinces:
City:	Budapest
Postal Code:	1044
Relocation Assistance:	No
Role Summary/Purpose:
Essential Responsibilities:	Answer incoming customer and cross functional contacts Initiate outbound contacts with the customers to respond to any inquiries Ensure that communication to customers and other GE functions is efficient Undertake all aspects of customer order management (order entry, order book maintenance and proactive notification) Document all customer related activities Responsible for customer data entry and data maintenance (e.g. customer knowledge base, pricing records and customer master file) Creation of customer documents and notification (order confirmation, invoices and statements etc.) Resolve all customers complaints to the customer satisfaction and proactively seek to identify root cause and prevent reoccurrence
Qualifications/Requirements:	Fluent in French and intermediate in English Problem solving skills Great communication skills Accuracy Cultural and commercial sensitivity Ability to make action orientated decisions Working level of Microsoft Office applications
Additional Eligibility Qualifications:
Desired Characteristics:	Prior customer service or administrative experience User level knowledge of SAP R3 Other language knowledge, Hungarian language knowledge is a plus

Job Segments: Customer Service, Customer Service Representative, ERP, Bilingual, SAP, Technology

Apply directly on the GE Website!

Job Categories: Call Center / Customer Care. Job Types: Full-Time. Job Tags: bilingual, call-center, constomer service, customer service representative, English, erp, french, it, sap, and technology.

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