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Full-Time French Speaking L2 Service Desk Agent
Job Description
French Speaking L2 Service Desk Agent
Role Purpose:
L2 agent is the local point for tasks requiring high technical knowledge and work together with Supervisors and the Technical Support Specialists to define improvement possibilities of the service provided to the customers.
Advantage of the position:
- Take part in building knowledge base articles based on in-scope support requirements
- Review support documentation and recommend changes and additional information;
- Be responsible for second level/advanced technical support for telephone agents
- Provide technical training sessions to the agents
- Use language skills routinely
What you will do:
- Windows X/7, OS configuration, administration and troubleshooting
- In case of a technical escalation provide support to agents and Technical Support Specialists;
- Handle calls and assume call responsibility when required and ensure entry of appropriate information in our call tracking software
- Perform required troubleshooting both on all warm transfer and outbound calls and direct escalation on calls which are outside the 1st level agent’s technical abilities or support boundaries
Requirements:
- Prior experience as Service Desk Agent (at least 1 year)
- Fluency in French
- Good knowledge in English
- Strong customer and team-focus
- Excellent communication, coaching and teaching skills
- Self-starter and pro-active
- At least high school degree
Why should you join us:
- Flexible cafeteria package
- Multinational environment, multicultural teams
- Fruit day every other week
- Recreation room
- Language courses in the office
- Birthday cake
- Team buildings
- Training opportunities within working hours
How to Apply
Please send your CV to ujobsbudapest@gmail.com1641 total views, 0 today