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Full-Time German Speaking Customer Care Specialist

Hays Hungary – Posted by Hays Hungary Kft Anywhere

hays_1468977

Job Description

Take the next step in your career with a highly successful global organisation!

If you’d like to join, we are now offering a career-defining opportunity within a successful and fast growing business where colleagues are empowered to help shape functions delivering tangible business improvement across a complex European organisation. It’s a very exciting place to be — dynamic, creative and collaborative.

Currently we are looking for talented Specialists for our Customer Care Team who handle queries arising after car rental for Germany, Austria and Switzerland in the customer’s native language to ensure customer’s satisfaction.

As German Speaking Customer Care Specialist your role will be:

  • answering calls, emails and solving problems which may be quite varied: in majority they relate to address modifications, invoice copies, invoice amounts, adjustments etc.
  • managing the relationship with customers, car rental stations and other BSC departments
  • precise administration of incoming issues and their progress
  • contributing to recognize the opportunities of process improvement

To join us, we are looking forward to your application if you have:

  • advanced knowledge of German is a must (verbal, written); additionally French would be considered an advantage
  • fluent English (verbal, written) is also a requirement
  • customer service experience, preferably in a customer facing, front line environment (experience in Shared Service environment is an advantage)
  • excellent communication skills written and oral
  • outstanding customer orientation and problem solving skills
  • collaborative approach, team spirit
  • ability to  prioritise and take initiative in a fast paced environment
  • logical and proactive thinking
  • experience in using Microsoft Office, especially Excel with confidence

How to Apply

If you fancy this position, do not hesitate to apply! Simply send us your English CV to jobs@hays.hu and we will contact you with further matter!

Job Categories: Call Center / Customer Care. Job Types: Full-Time. Job Tags: customer care and German.

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One Response to “German Speaking Customer Care Specialist”

  1. Comment made by Petra Gastl on Mar 5th 2018 at 8:36 am: Reply

    Sehr geehrte Damen und Herren,

    mit Interesse habe ich im Internet(budapestjobs)Ihr Stellenangebot gelesen.

    Ich lebe seit Dezember 2017 in Zsambek , Nähe Budapest, und würde mich gerne für die ausgeschriebene Stelle bewerben.

    Ich bin Deutsche Staatsbürgerin und spreche zusätzlich fließend Englisch.

    Bei Interesse lasse ich Ihnen gerne weitere Unterlagen über Berufliche Qualifikation und Lebenslauf zukommen.

    Über eine postive Nachricht würde ich mich sehr freuen.

    Mit freundlichen Grüßen

    Petra Gastl

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