Full-Time German speaking IT Service Desk Agent
Job Description
Unisys is a worldwide information technology services and solutions company. We provide consulting, systems integration, outsourcing and infrastructure services, combined with powerful enterprise server technology. We specialize in helping clients use information to create efficient, secure business operations that allow them to achieve their business goals. Our consultants and industry experts work with clients to understand their business challenges and create greater visibility into critical linkages throughout their operations.
German speaking IT Service Desk Agents in Budapest or in Pécs
(Full or part time)
Role Purpose:
Provide technical support over the phone and via e-mail to external, corporate end users calling with IT-infrastructure problems who require assistance in using their systems or applications.
Key Responsibilities/Outcomes:
– To troubleshoot, diagnose and correct technical faults, using technical and diplomatic skills, and guide the caller through the necessary steps to restore functionality.
– Responsible to either solve the calls yourself, or assign and chase those calls that you cannot fix yourself, until functionality has been restored.
– Working together with colleagues to share information, collaborate on problem solving and identify major service issues.
Key Qualifications:
– Fluency in English
– Native/close to native knowledge of German
– Working in shifts between 6.00 am and 8.00 pm in case of full time or part time
– Experience in a telephone technical support position, giving support to end-users
– Considerable familiarity with MS Office particularly and the Windows environment in general
In return, we offer a competitive compensation package and the exciting opportunity to be part of a rapidly growing international company. Successful applicants can look forward to challenging career prospects.
How to Apply
If you would like to join us, please register with your English CV on our website: http://jobs.unisys.com/ or via mail ugsh-recruitment@unisys.com and write the position's name into the subject field.1590 total views, 0 today