German Speaking Service Desk Agent

Role Purpose:

Provide technical support over the phone, via web, via chat, via e-mail or various interactive platforms to external, corporate end users calling with IT-infrastructure problems. Validate and coordinate a variety of Service Requests from the customer end user related to their hardware and software use.

What you will do:

• Provide technical help to our customers via phone and e-mail
• Register and follow up incoming calls and e-mails
• Handle coordination of more complex cases

Requirements:

• Close to native in German, fluency in English
• Good communication and problem solving skills
• At least user level computer literacy, troubleshooting experience is an advantage
• At least high school degree
• Working hours between 6.00 am and 8.00 pm (full time and part time opportunities, night shift possibilities) – full time and part time opportunity

Why should you join us:

• Carrier possibility (being a 2nd level Agent or Technical Mentor after 9-months)
• Language course (50% of the fee is subsidized by the company after 6 month)
• Cafeteria package (extra benefit beside the base salary)
• Fruit day, juice day
• Recreation room