Job Description

Our company:
GE (NYSE: GE) works on things that matter. The best people and the best technologies taking on the toughest challenges. Finding solutions in energy, health and home, transportation and finance. Building, powering, moving and curing the world. Not just imagining. Doing. GE works. For more information, visit the company’s website at www.ge.com

Position Title: Global HR operations team leader

Role summary:

This manager will lead and develop a team of operational HR administrators (10-12 people) to deliver a quality service in line with performance metrics and drive partnership with the partner Global Operations HR centers in other countries (mainly in the UK and in France).

Responsibilities:

• Lead Global Operations HR processes
• Drive a culture of customer service excellence within the team through strong relationship with the partner Global Operations HR organizations in other countries
• Detailed understanding of HR service metrics
• Ensure that high standards of accuracy and quality are maintained, taking accountability for compliance with relevant legal and GE policy requirements
• Develop strong working relationship with the partner Global Operations HR organizations
• Ensuring effective communication and early identification of requirements and service issues including follow-up on complaints
• Manage the ongoing development of the team
• Drive strong performance management in the team through regular reviews and feedback
• Coordinate training and induction activities.
• Proactively identify areas for improvement
• Measure end-customer satisfaction, resolve escalated issues

Qualifications/Requirements:

Fluency in English is a must Strong French skill is an advantage Excellent written and oral communication & presentation skills 2-3 years’ management experience in an operational environment Customer service experience and/or HR experience SSC background is preferred Excellent customer & stakeholder change management skills, including solid influencing skills Process improvement mindset, understanding of key operational processes Budget & resource management  Successful applicant will be legally eligible to enter into an employment relationship under the laws of Hungary.

How to Apply

For further details please visit our website and submit your resume through www.gecareers.com to be considered for this job opening: 2042169, Global HR operations team leader

Job Categories: Human Resources. Job Types: Full-Time. Job Tags: English and french.

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