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Full-Time Helpdesk Support (German Speaker)
Job Description
I have an exciting role for “Helpdesk Support Specialist – Permanent – Budapest, Hungary”. This is an exciting opportunity where the Project’s end client is a Leading Fortune 500 Company. Please find the below job description.
Job Details:
Job Role: Helpdesk Specialist
Job Type: Permanent
Job Location: Budapest, Hungary
Job Description:
- LANGUAGE – German (MUST) and French/ Italian (Good to Have)
- Candidate from Starbucks, Subway, Burger King & Max Hamburgers will be preferred The ideal candidate should be a from ITES background having fine knowledge about technical helpdesk support and minimum 2-3 year experience with the same and open to 24*7 work environment.
- Extended PC Support, with good knowledge of desktop PC components,
- Good Hands on knowledge on Hardware’s.
- Setting up the required network, configuring the site devices, and working on custom software
- Knowledge of restaurant POS (JPOS) systems would be preferred
- Knowledge of backend (Inventory) system like ESS (Employee Scheduling System)
- Operating System Support and Good knowledge on software installation
- Knowledge of MS Office, windows with basic Networking Concepts (CISCO/CCNA certified preferred) Analytical & Reasoning & Email etiquettes.
- Excellent Communication Skills – Written & Verbal (Neutral).
- Self-motivated individual with experience in voice based projects providing Helpdesk Support (IT)
- The candidate should have an exposure to both call handling and Incident Management
- The candidate should have exposure to outbound B2B interaction and support.
- The ideal candidate should have very good knowledge of technical helpdesk support functions Customer service and technical troubleshooting.
- Exceeding call quality and efficiency standards.
- Adherence to Process, Policy & Procedures Meeting and exceeding client SLA.
- Ensure ownership of issues as per the SLA Maintain and support applications and their operating environments (24x7X365)
- Candidate should be open to new challenges be a good Team Player and have good Interpersonal Skills Liaising with complementary partners both external and internal within the relevant service support system Knowledge of the ITIL methodology, change management processes and risk management processes.
- Update daily status reports
Contact me on:
Ravi Nalli
Operations Manager (UK & Europe Recruitment)
Winborough Technologies Limited | London | Tel: +44 (0) 20 3004 8706 | Skype: nalli.ravi1
How to Apply
Contact me on: ravi@winborough.com or +44 (0) 20 3004 8706 . Ravi Nalli Operations Manager (UK & Europe Recruitment) Winborough Technologies Limited | London | Tel: +44 (0) 20 3004 8706 | Skype: nalli.ravi1860 total views, 0 today