This job listing has expired and may no longer be relevant!
Full-Time HR Contact Center Representative (Polish Speaker)
Job Description
| Role Description The CSR supports a specific country/ies should be fluent in the relevant language/s. The CSR is the interface between the customer contacting and the customer’s HR Department with any HR or Expense related queries. The nature of the role is the same, however the variety comes with the calls/ e-mails. Often the CSRs will not know from one hour to the next what type of queries they are going to receive. Due to the nature of multi-client Contact Centre environment the CSR may provide service on HR/Expense topics for different clients (accounts). Role and Responsibilities • For improvement to HR, Handle telephone calls and e-mail’s queries into the EHRSC • Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. Refer issues to Case Management SME when unable to resolve personally • Log and track enquiries through to resolution using workplace processes and guidelines • Communicate effectively to our customers on HR policy and processes, providing education where necessary • Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy • Participate in information sharing with other members of the team. Identify trends and pass recommendations Case Management SMEs • Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. • Log and track enquiries through to resolution using workplace processes and guidelines • Communicate effectively to our customers on HR/Expense tool and usability, as well as on country specific policy and processes, providing education where necessary • Support other HRC Departments with Compliance Test or any other activities upon management request • Work as a member of a team to minimise customer wait times, maximise customer satisfaction and response accuracy • Ensure productivity and high level occupancy • Follow business controls guidelines, corporate instructions and internal processes during work Skills/Abilities required • Language skills: Fluent in writing and speaking / native level in the language for the supported country as well as English. • Excellent communication skills. • Adaptability to an ever changing environment. • Computer literacy in Excel, Explorer. • Accuracy and attention to details because of sensitive Client information. • Full command of the target language (English, Portuguese and/or French) • Highly customer service oriented • Computer literate (Internet Explorer, Excel, Word, Acrobat, Power Point) • Ability to work well under pressure • Ability to work in a fast paced environment • Adaptability • Fast learner • Ability to assimilate large amounts of information in a relatively short period of time • Excellent listening skills • Multitasking • Highly motivated individual • Strong team player • Previous Contact Center Experience is desirable • Strong technical skill and strong second/third language capability are an advantage |
Required
|
Preferred
|
1721 total views, 0 today