Full-Time HR Contact Center Representative (Swedish Speaker)
Job Description
Job description
The CSR supports a specific country/ies should be fluent in the relevant language/s. The CSR is the interface between the customer contacting and the customer’s HR Department with any HR or Expense related queries. The nature of the role is the same, however the variety comes with the calls/ e-mails. Often the CSRs will not know from one hour to the next what type of queries they are going to receive.
Due to the nature of multi-client Contact Centre environment the CSR may provide service on HR/Expense topics for different clients (accounts).
Role and Responsibilities
• For improvement to HR Handle telephone calls and e-mail’s queries into the EHRSC
• Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time. Refer issues to Case Management SME when unable to resolve personally
• Log and track enquiries through to resolution using workplace processes and guidelines
• Communicate effectively to our customers on HR policy and processes, providing education where necessary
• Work as a member of a team to minimize customer wait times, maximize customer satisfaction and response accuracy
• Participate in information sharing with other members of the team. Identify trends and pass recommendations Case Management SMEs
• Take ownership of the resolution of callers’ issues, giving guidance and solving problems at the first point of contact whenever possible within the target response time.
• Log and track enquiries through to resolution using workplace processes and guidelines
• Communicate effectively to our customers on HR/Expense tool and usability, as well as on country specific policy and processes, providing education where necessary
• Support other HRC Departments with Compliance Test or any other activities upon management request
• Work as a member of a team to minimize customer wait times, maximize customer satisfaction and response accuracy
• Ensure productivity and high level occupancy
• Follow business controls guidelines, corporate instructions and internal processes during work
Required
• Bachelor’s Degree
• English: Fluent
• Swedish: Fluent
Required
- Bachelor’s Degree
- English: Intermediate
- Swedish: Fluent
Please apply online on the company website
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