Full-Time HR Services Representative (German Speaker)
Job Description
The prime responsibility of the HR Service administrator for HR Services is to provide HR-related services (HR tools & applications, policies and HR administration) to our clients.
Responsibilities:
• To provide our clients with efficient and high quality assistance in HR related subjects (HR tools and applications / HR policies and processes / HR administration).
• To manage administrative processes according to the process documentation.
• To solve minor technical incidences.
• Register all service requests received via our service channels that are within the service scope of HRS.
• Properly and consistently apply HRS registration rules and procedure.
• Transfer requests not related to HRS scope to the correct support group.
• Ensure solution of the service requests within the appropriate domain and support level (L1/L2/L3).
• Follow-up service requests according to the HRS follow-up procedure.
• Close the solved service requests and notify the Client about the solution.
• Assure the Clients’ satisfaction regarding the services offered.
• To maintain an up-to-date knowledge about the services offered.
• To coordinate projects as required by Team Leader
• To identify and communicate HRS process and contents improvement actions to the Team Leader.
• Train colleagues on HR tools and applications, HR policies and processes and HR administrative services.
• Keep contact with higher support groups to ensure efficient information flow and high quality service.
Required
High School Diploma/GED
English: Fluent
German: Fluent
Preferred
Bachelor’s Degree
How to Apply
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