Part-Time IT Customer Service Representative PART-TIMER
Job Description
IT Customer Service Analyst German/Italian/French PART-TIMER
Summary of Job Purpose:
Please join our international team to take care of all IT users from our prestigious clients, providing technical assistance and high level of technical problem resolution via telephone or email, taking the ownership to monitor the incoming problems until they have been solved, either by him- or herself or with the responsible parties.
Responsibilities:
- Taking ownership and responsibility for problems of client’s technical issues
- Accepting and immediately starting to process, solve or forward Software/Hardware and telephony problems. Having a duty to supply information to the users
- Analysing requests and problems and developing solution suggestions and providing both first level resolutions
- Ticket escalation to respective Support Group
- Incident resolution and recovery: Promptly notifying Critical Incident Management of high priority issues after collecting required information
What we require:
- A good command of German/French/Italian and English, written and spoken
- Experience in working with customers or in an international environment in the field of IT is an advantage
- Reliable, open, communicative personality who works well within a team and has accurate work habits
- Customer orientated, a good listener and asks competent and well directed questions
- Ready to learn new applications and solutions and has quick learning ability
- FRESH GRADUATES ARE ALSO WELCOME!
What we offer:
- Flexible working hours – part-time job
- Opportunity to be part of a rapidly expanding organization
- A role that provides you progress both professionally and personally
- Open and colourful work place with multicultural community
- Pleasant and inspiring working atmosphere and state-of-the-art technologies
- IT Academy courses, professional development and career path
- Convenient location and nice office building
- Competitive salary and cafeteria benefits
Organization Marketing Statement
Cognizant (NASDAQ: CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world’s leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant combines a passion for client satisfaction, technology innovation, deep industry and business process expertise, and a global, collaborative workforce that embodies the future of work. With over 50 delivery centers worldwide and approximately 171,400 employees as of December 31, 2013, Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Visit us online at www.cognizant.com or follow us on Twitter: Cognizant.
How to Apply
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