Job Description

 

IT Customer Specialist

 

with French and English knowledge

 

As an IT Customer Specialist you will:

• Provide technical support over the phone and via e-mail to external, corporate end users calling with IT-infrastructure problems who require assistance in using their systems or applications.

• Troubleshoot, diagnose and correct technical faults and guide the caller through the necessary steps to restore functionality.
• Be responsible to either solve the calls yourself, or assign and chase those calls that you cannot fix yourself, until functionality has been restored.
• Work together with colleagues to share information, collaborate on problem solving and identify major service issues.

 

We are seeking applicants with the following skills:

 

• Fluency in English
• Fluency in French
• Excellent communication skills and customer focus
• Considerable familiarity with MS Office Suite 2003 particularly and the Windows environment in general 

Job Categories: IT / Software Development. Job Types: Full-Time.

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