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Full-Time IT Helpdesk Support

Winborough Technologies Limited – Posted by shiva Anywhere

Job Description

Job Details:

 

Role:  IT Helpdesk Support

Job Type : Permanent

Location:  Budapest, Hungary

 

Job Description:

 

  • IT Service Desk or relevant IT experience: at least 1 year
  • Extended PC Support, with good knowledge of desktop PC components
  • Preparation of reports and presentations
  • Good command and understanding on ticketing tools and processes
  • Understanding of basic network configuration principles
  • Escalation handling
  • Managing additional administrative tasks assigned by manager
  • ITIL awareness
  • Analytical & Reasoning & Email etiquettes skills
  • Excellent Communication Skills – Written & Verbal
  • Team Player & Good Interpersonal Skills including Self-motivation
  • Adherence to Process, Policy & Procedures
  • Meeting and exceeding client SLA
  • Working in shifts in 24x7x365 operation Good to have
  • IT Service Desk or relevant IT experience: 2-3 years
  • Experience in supporting Starbucks, Subway, Burger King
  • Advanced network configuration skills
  • Knowledge of backend (Inventory) system like ESS (Employee Scheduling System)
  • Database configuration knowledge
  • Concepts of CISCO CCNA
  • ITIL V3 Foundation certification
  • Project activity coordination skills
  • Exceeding call quality and efficiency standards

 

Qualifications: Any Graduate

 

Language: English (MUST), French (Good to Have) and German (Mandatory)

 

 

How to Apply

Contact Me: shiva.reddy@winborough.com | +44-2030 048 706

Job Categories: Telecommunication. Job Types: Full-Time. Job Tags: help desk and IT support.

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