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Full-Time IT Service Coordinator

Bechtle – Posted by Bechtle – Anywhere

Job Description

Location: Budapest
Coordinating efforts between global team and local resources (either SD engineers, or 3^rd party vendors) to ensure IT related issues resolved in time and within user’s expectations;
Manager 3^rd party local service providers that are responsible for infrastructure support & Services;
When needed support the purchasing of mobile devices and IT consumables;
Proactively monitor & review current infrastructure services and propose solution to increase service level and user experience
Work in close cooperation with global Infrastructure & User Experience team to be aligned on overall strategy and delivery of services.
Be an escalation point for user complains and issues for the region
When required assist Service Desk or act as SD engineer on issues that requires immediate attention or when working with VIP person;
Manage queue of purchase requests related to IT and establish governance rules for purchasing which is aligned with global and affiliate plans
Coordinate the stock inventory (both fixed assets and consumables) and work with global IT asset management team & local Purchasing department on fixed assets (laptops) purchasing;

2-5 years IT background is mandatory. Service Desk/Delivery experience is favorable.

Excellent knowledge of MS Windows 7 and 10 (ability to troubleshoot desktop related issues and understand the logic behind IT systems)

Experience of matrix management would be a plus

Excellent verbal and written communication skills. (fluent in local language and English)

Please apply via Email: Recruiting.mannheim@bechtle.com

Job Categories: IT. Job Types: Full-Time. Job Tags: #it and Service Manager.

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