Job Description

• Hands on experience in installation, trouble shooting of Laptop, Desktop and office equipment. Has to manage all the associates of ANZ region independently. (L1  / L2 support, both in person and remote)
• Maintaining SLA and CSAT of 99.9 %
• Maintaining patch compliance (MS, AV) of above 95% and 100% SOC SLA
• Responsible for overall IT infrastructure stability, resiliency and performance including datacenter and network physical and virtual resources. (There are around 100 equipment in the Data centers)
• Providing implementation/planning/project leadership and subject matter expertise in the areas of: IT applications, infrastructure, telephony, assets, etc.
• Managing operations/technical projects ensuring that they are of the highest quality and delivered on time
• Assisting in the establishment of organizational intelligence systems for gathering, analyzing, and reporting data in usable and meaningful ways
• Providing expert “hands on” IT infrastructure and end-user support as necessary
• Responsible for ensuring appropriate IT infrastructure capacity in order to ensure optimum system performance
• Coordinates and works with resources (internal and external) to meet established project milestones and to achieve project deliverables
• Identifies areas for improvement, develops improvement program and monitors the implementation to increase process efficiency
• Coordinate with procurement teams and vendors for procurement of IT equipment as per business/project needs
• Develop plans for implementation of new projects, perform Project Management
• Elaborates functional requirements into technical specifications in order to ensure effective deployments
• Reviews all new and updated processes and procedures introduced into the production environment to insure SLA compliance
• Provides detailed reports periodically for management
• Manage response to alerts and notifications of after-hours activity
• Oversight and administration of power, and UPS/Environmental controls, where applicable
• Tier-2 support as required
• Travel to branches as required. All the remote branches in ANZ has to be managed from base location
• Off-hour support as required. Expected to be available 24 x7 in case of emergencies

How to Apply

• Education and/or experience equivalent to a minimum of an Bachelor’s degree from an accredited college, or university with a degree in computer sciences or a related discipline, plus 5-10 years of experience
• Excellent Communication Skills
• Consistent Star performer in the Appraisal
• Demonstrated management and leadership skills
• Experience working distributed team across the globe
• Asset management
• Able to identify, prioritize, and solve complex server and network-related problems
• Able to work in a fast paced complex and dynamic environment with remote resources
• Strong analytical and problem solving skills
• Excellent verbal and written communication skills with the ability to present information to all levels of the organization
• Strong customer service orientation
• Willing to work in a team-oriented, collaborative, geographically dispersed environment
• ITIL, Agile, certification is preferred

Job Categories: IT. Job Types: Full-Time.

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