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Full-Time IT Support Engineer

SmartEdge Solutions Pvt Ltd – Posted by Dineshchandra Budapest, Budapest, Hungary

Job Description

  • Hands on experience in installation, trouble shooting of Laptop, Desktop and office equipment. Has to manage all the associates of ANZ region independently. (L1  / L2 support, both in person and remote)
  • Maintaining SLA and CSAT of 99.9 %
  • Maintaining patch compliance (MS, AV) of above 95% and 100% SOC SLA
  • Responsible for overall IT infrastructure stability, resiliency and performance including datacenter and network physical and virtual resources. (There are around 100 equipment in the Data centers)
  • Providing implementation/planning/project leadership and subject matter expertise in the areas of: IT applications, infrastructure, telephony, assets, etc.
  • Managing operations/technical projects ensuring that they are of the highest quality and delivered on time
  • Assisting in the establishment of organizational intelligence systems for gathering, analyzing, and reporting data in usable and meaningful ways
  • Providing expert “hands on” IT infrastructure and end-user support as necessary
  • Responsible for ensuring appropriate IT infrastructure capacity in order to ensure optimum system performance
  • Coordinates and works with resources (internal and external) to meet established project milestones and to achieve project deliverables
  • Identifies areas for improvement, develops improvement program and monitors the implementation to increase process efficiency
  • Coordinate with procurement teams and vendors for procurement of IT equipment as per business/project needs
  • Develop plans for implementation of new projects, perform Project Management
  • Elaborates functional requirements into technical specifications in order to ensure effective deployments
  • Reviews all new and updated processes and procedures introduced into the production environment to insure SLA compliance
  • Provides detailed reports periodically for management
  • Manage response to alerts and notifications of after-hours activity
  • Oversight and administration of power, and UPS/Environmental controls, where applicable
  • Tier-2 support as required
  • Travel to branches as required. All the remote branches in ANZ has to be managed from base location
  • Off-hour support as required. Expected to be available 24 x7 in case of emergencies

How to Apply

  • Education and/or experience equivalent to a minimum of an Bachelor’s degree from an accredited college, or university with a degree in computer sciences or a related discipline, plus 5-10 years of experience
  • Excellent Communication Skills
  • Consistent Star performer in the Appraisal
  • Demonstrated management and leadership skills
  • Experience working distributed team across the globe
  • Asset management
  • Able to identify, prioritize, and solve complex server and network-related problems
  • Able to work in a fast paced complex and dynamic environment with remote resources
  • Strong analytical and problem solving skills
  • Excellent verbal and written communication skills with the ability to present information to all levels of the organization
  • Strong customer service orientation
  • Willing to work in a team-oriented, collaborative, geographically dispersed environment
  • ITIL, Agile, certification is preferred

Job Categories: IT. Job Types: Full-Time.

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One Response to “IT Support Engineer”

  1. Comment made by Sag on Apr 25th 2018 at 8:52 pm: Reply

    how to apply for this position?

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