Job Description

Act as a single point of contact for phone calls and emails from staff regarding IT issues and
queries
 Receiving, logging and managing calls from internal staff via telephone and email
 Maintaining an Asset Database and track changes
 1
st and 2nd line support – troubleshooting of IT related problems from in-house software to
hardware, such as Blackberrys, Laptops, PCs and Printers
 Troubleshoot basic network issues such as ADSL broadband issues
 Escalate unresolved calls to the infrastructure support team
 Log all calls in the Service Desk Call Logging system (SCSM)
 Take ownership of user problems and follow up the status of problems on behalf of the user
and communicate progress in a timely manner

Job Categories: Call Center / Customer Care. Job Types: Full-Time. Job Tags: finnish.

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