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Full-Time Multilingual Customer Care Specialist
Job Description
- Managing the relationship with customers and partners,
- Handling customer complaints and queries on phone and in writing,
- Precise administration of incoming issues and their progress,
- Helping in updating the process documentations, follow-up and record changes, contributing to recognize the opportunities for improving processes.
- Min. high school education (University or College degree are an advantage),
- Advanced knowledge of one of the following languages: Italian, Spanish, Portuguese, German, French, Dutch,
Norwegian, Swedish, Danish and at least intermediate English (verbal, written), - Customer service experience, preferably in a customer facing, front line environment (experience in Shared Service environment is an advantage),
- Excellent written and oral communication skills,
- Outstanding customer orientation and problem solving skills,
- Collaborative approach,
- Ability to prioritize in a faced paced environment,
- Ability to take initiative,
- Logical and proactive thinking,
- Experience in using Microsoft Office, especially Excel with confidence.
- Multicultural team, with colleagues from over 30 different countries,
- Friendly, collaborative culture,
- Winning spirit,
- High-energy place where things move forward every day,
- Award winning office environment,
- Various company events, opportunities to join company-wide volunteer initiatives,
- Competitive compensation package.
How to Apply
Apply at www.manpower.hu or via e-mail (kitti.koles@manpowergroup.hu) with your English CV.1117 total views, 0 today