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Full-Time Reservations Co-ordinator Wanted!
Job Description
Brody House Group is a successful, growing group of companies in the boutique accommodation and arts & events business sectors, based in Budapest. We are currently looking for a Reservations Co-ordinator to be part of our sales team in this vibrant and expanding business.
Your responsibilities:
- Convert accommodation inquiries into bookings
- Answer the Brody House Group reservations telephone line
- Answer, maintain and redirect Brody House Group reservations email
- Handle the processing of all reservations with accuracy and timeliness
- Coordinating with the operations team for smooth delivery of service to all guests
- Respond to online customer or social media generated inquiries, reviews or comment
- Assist in the preparation and organisation of promotional material
- Work with the Group’s events team
- Ensure the adequacy of sales-related material for all accommodation offerings across The Brody House Group
- Sell, co-ordinate with the operations team and, occasionally, host events at The Writer’s Villa
- Coordinate and, sometimes, conduct The Writer’s Villa check ins and check outs
- Manage and report on The Writer’s Villa diary for accommodation and events
- Ensure event procedures at The Writer’s Villa are adhered to and developed as needed
- Ensure all accommodation sales channels are updated (and accurately reflect the Group’s products) and monitoring the effectiveness of each channel
- Manage contact database
- Provide customers with after-sales support when requested and respond to complaints as they arise
- Ensure clients have seemless and professional service at all times and are, for example, advised of unforeseen delays or problems ahead of time
Our requirements
- Strong command of English, both spoken and written
- High level of computer literacy (using Word, Excel etc)
- Ability to work both individually and within a team
What we offer
- The opportunity to work with a highly-motivated group of people
- Varied, multi-company experience in a dynamic environment
- Competitive compensation
Remuneration will depend on experience and personal skills and abilities.
Location: central Budapest.
How to Apply
If you are interested, please forward your CV, together with your salary expectation, to: tara@brodyhouse.group, for the attention of Tara Siddons-Deighton.1652 total views, 0 today