Full-Time Sales Advisor
Job Description
Task: Boggi’s Store Sales Advisor represents the Company towards the customer. He/she is a sales professional and applies this professionalism in promoting the corporate image, in the Store’s turnover as well as in customer satisfaction and loyalty. Moreover, he/she collaborates in achieving the quantitative and qualitative objectives for both the division and the Store. Responsibilities: • Is versatile and is responsible for general Store activities, thus ensuring maximum customer satisfaction. • Is aligned to the style and qualitative standards of the Brand throughout the Sales and after-sales process. • Has an in-depth knowledge of all the products in the assigned Product range and is always up-to-date on all the Product range in the Store. • Knows the warehouse’s stockcount of the assigned products thus maximizing sales. • Takes full advantage of all contacts with customers in the Store, and promotes both the Brand and the Product. • Reorganizes the products at hand displayed and ensures that they are displayed properly in his/her department. EMEA RETAIL HR/country • Manages sales and optimizes each step of the sales process: – Welcomes and knows regular customers – Knows the customer’s needs, both expressed and hidden – Presents and adds value to the product range – Demonstrates, recommends and contextualizes the products available – Checks customer requirements while the product is being tried and responds to any further requests – Promotes complementary, additional or differential sales – Ensures customer loyalty by collecting the customer’s information and entering it into the DB, thus linking it to the Sale – Accompanies the customer to the cash desk and prepares the packaging – Thanks the customer, accompanies the customer out and says goodbye • Guarantees after-sales service with the same spirit as in the sale, following company standards in maintaining customer satisfaction and loyalty in order to promote the Brand image. • Deals with complaints, with the support of a manager, if necessary. • Follows-up orders taken. • Participates in the inventory. • Contributes to and creates an overall positive atmosphere in the store and considers its performance. • Collaborates with others colleagues. • Communicates to the Store Team Leader any information gathered from the customer. • Is constantly up-to-date regarding fashion trends, knows and monitors competition. • Understand KPI’s value in order to closing the sale in a positive way Requirements: • At least 2 years of experience • Good standing • Organized and accurate • A strong desire to achieve results • A passion for the industry and brand • Excellent knowledge of the local language
How to Apply
please send your cv to beatrice.maderna@boggi.com1364 total views, 0 today