Full-Time Service Desk Agent
Job Description
Hi ,
This is Ravi kiran I’m a Recruiter from TGC World. We have a job opportunity for “Service Desk (English and Spanish Speaker)” based in “Budapest,Hungary” Location. If you are interested this position please revert me with updated CV in word format to ravikiran@tgcworld.com
Role: Service Desk (English and Spanish Speaker)
Location: Budapest, Hungary
Job type: Permanent
Salary : 500k-525k HUF/Month (Gross) (Negotiable)
Job Description:
Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users.
IT Support 1st Level Service Desk (Desktop & Laptop – Hardware & Software.
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate.
Wiling to work in 24/7 Shifts.
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Thanks & Regards
Ravi kiran
Recruitment Consultant
Tel:+44-203 769 2864
ravikiran@tgcworld.com
TGC World Limited
www.tgcworld.com
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