Job Description

Hi  ,

This is Ravi kiran I’m a Recruiter from TGC World. We have a job opportunity for “Service Desk (English and  OR Dutch OR Germany  Speaker) “based in “Budapest,Hungary” Location. If you are interested in  this position means please revert me with updated CV in word format to ravikiran@tgcworld.com

Role: Freshers/L1/L2 Service Desk
Fluent in  Dutch OR German Speakers

Location: Budapest, Hungary

Job Type : Permanent

Salary: 450k HUF/Month (Gross) (Negotiable)

Job Description:

Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer’s end users.
IT Support  1st Level Service Desk (Desktop & Laptop – Hardware & Software.
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention’s.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate.
Wiling to work in 24/7 Shifts.

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Thanks & Regards
Ravi kiran
Recruitment Consultant
Tel:+44-203 769 2864
ravikiran@tgcworld.com
TGC World Limited
www.tgcworld.com

Job Categories: Call Center / Customer Care. Job Types: Full-Time.

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