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Full-Time Service Desk Agent – English & Dutch (Debrecen) Senior

Nscglobal – Posted by beaulah.nazo@nscglobal.com Debrecen, Hajdú-Bihar, Hungary

Job Description

Overview:

Nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity. Nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world’s leading multinational enterprises, outsourcers and service providers.

 

Nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

 

Main Purpose:

 

Provides 1st and/or 2nd level telephone support to external and internal clients in connection with personal computers or networks, or network devices within the set expected service levels and in a quality beyond the expectations of the client.

Responsibilities:

  • Solves the overwhelming majority of the problems, forwards only those cases that require specialized knowledge to the next level of support or to a local partner.
  • Shares knowledge with colleagues.
  • Solves most of the received requests/ tickets/ incidents without escalating them.
  • Solves more complex problems concerning applications and operation systems as well.
  • Takes an active part in the induction of new employees and gives professional guidance to more junior staff.
  • Makes proposals for optimizing processes.
  • Contributes to compiling trouble-shooting questionnaires, and to extending the knowledge base.

Qualifications:

  • Must have (or be studying towards) any of the below certification:
  • Microsoft Certified Professionals (MCP)
  • Microsoft Certified System Engineer (MCSE)
  • Cisco CCNA, CCA (Citrix Certified Administrator)
  • Microsoft Certified Database Administrator (MCDA)
  • IT Infrastructure Library (ITIL) foundation
  • Be familiar with repair, analysis and measurement tools
  • Strong customer- and result-orientation
  • Team spirit
  • Good interpersonal and communication skills (verbal and written)
  • Understanding of easy to handle administrative tasks
  • Understanding of IT – Microsoft Windows and MS Office  (Word, Excel, Power Point, Outlook)
  • Social competency to handle also hard emotions
  • Good ability to handle stress

Language knowledge required:

Advanced English and Dutch

How to Apply

email resume:yolande.swartz@nscglobal.com / kinga.molvay@nscglobal.com

Job Categories: IT. Job Types: Full-Time. Job Tags: dutch and English.

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